Amanda Emotoghan

Freelance/Remote

Virtual Assistant

Responsibilities:

Provide comprehensive virtual administrative support, including calendar management, email correspondence, and document preparation.

Assists client with customer support tasks, including managing inquiries, resolving issues, and ensuring a high level of service.

Utilized CRM and project management tools to track tasks, manage client interactions, and maintain accurate records.

Conduct research and data entry tasks, contributing to improved operational efficiency and project outcomes.

Obiwezy Enterprise/Hybrid

Customer Service Representative

Responsibilities:

Delivered exceptional customer service, addressing inquiries and resolving issues efficiently, leading to a 20% increase in customer satisfaction scores.

Developed and maintained strong relationships with clients, enhancing loyalty and retention.

Trained new customer service representatives on best practices and company protocols Responding to customers emails and calls to resolve problems such as payment issues, wrong orders, warranties, exchanges and Refund.

Log customer issues using Odoo and ensure correct data entry.

Utilizing interpersonal communication skills when engaging with customer.

Offering advice in a professional and efficient manner

Maintained up to date customer records.

Collaborated with other departments to ensure customer satisfaction.

Vivo Mobile Communications

Sales Team Leader/Trainer

Responsibilities:

Managed a team of sales and marketing professionals, provided training and support to drive team success.

Ensured all outlets maintain the required stock needed to achieve target.

Analyzed market trends and customer data to identify opportunities and adjust strategies for optimal performance.

Planning of promotional activities to improve brand image.

Executed targeted marketing campaigns resulting in a 15% increase in lead generation and brand engagement.