Amanda Aziegbe Amenawon
Customer Service/Virtual Administrative Assistance
SUMMARY
Dedicated Customer Service Officer/Virtual Administrative Assistant with over 4 years of proven
experience delivering exceptional customer support and enhancing operational effectiveness.
Proficiently utilizes CRM tools to resolve complex issues, provide accurate services and enhance data
management processes. Skilled in using Microsoft office Google workspace tools, Hubspot , Trello,
Zoom and any other tool relevant to fostering customer interaction and team collaboration. Adept at
balancing customer-centric approach with administrative efficiency, positive client relations and
utilizing virtual communication tools to streamline administrative tasks.
PROFESSIONAL EXPERIENCE
Customer Service/Data Entry Officer
Sept. 2021 – April 2023
Reliance Economic Advancement Limited, Delta State, Nigeria
❖ Implemented efficient communication strategies and effective resolution techniques to resolve
customer challenges, exceeding monthly targets.
❖ Performed accurate and timely data entry tasks, including inputting customer information,
transaction and other relevant information into the company CRM system.
❖ Provided information about company products, services and processes, enhancing customer’s
understanding and satisfaction.
❖ Created customer interaction documents for resolutions and feedback, contributing to
continuous improvement to help serve customers better.
Virtual Assistant
Sept. 2020 – Aug. 2021
Digital Witch Support Community {Remote}
❖ Performed administrative tasks like email and telephone management, appointment
scheduling, and organizing digital files to provide administrative support.
❖ Updated and maintained community calendar, planned meetings, on-boarded customers,
coordinated virtual events/webinars by registering participants and managing other logistics.
❖ Created and edited content for community announcements, newsletters and other
communication materials, ensuring timely and accurate delivery.
❖ Updated member information accurately to ensure database integrity and provided technical
support with digital platforms to members.
Administrative Assistant
Jan 2020 – Aug 2020
Edo Innovative Hub. Edo State, Nigeria
❖ Integrated diverse communication tools into communication channels including Asana,
Monday.com and Trello to improve workflow and facilitate seamless collaboration among
trainers and participants.
❖ Managed the streamlined processing of 40+ daily orders, forms, applications and requests with
precision and efficiency.
❖ Showcased adaptability and teamwork while working independently and collaborating
effectively in a dynamic work environment.
❖ Resolved customer challenges and closed ticked promptly while proactively gathering positive
feedback, and improving customer retention.
Sales Representative
Sept. 2019 – Dec 2019
Matice Foods Limited, Edo State, Nigeria
❖ Developed in-depth understanding of products and services, enhancing effective
communication about menu ingredients and benefits to customers.
❖ Built and maintained strong relationship with clients, addressing needs, and providing
excellent customer service.
❖ Managed payments using POS system, executed cash transactions and systematically
organized receipts for a seamless account reconciliation.
❖ Managed end-to-end order processing, from receiving customers’ orders to ensuring accuracy
in preparation and timely delivery.
KEY ACHIEVEMENTS
❖ Pioneered team building initiatives at Reliance Economic Advancement Limited, resulting in a
20% increase in team collaboration and productivity.
❖ Awarded “Employee of the Month” for three consecutive months in 2022, ultimately attracting
and winning the “Employee of the year” award in 2023.
❖ Successfully resolved over 1200 customer inquiries, demonstrating exceptional problem solving
abilities and commitment to client satisfaction.
❖ Successfully achieved a 95% resolution rate while effectively managing customer concerns
through telephone and email interactions.
❖ Coordinated over 40 meetings monthly, showcasing exceptional organizational and
coordination skills in professional settings.
SKILLS
EDUCATION & CREDENTIALS
Bachelor of Science in Microbiology | 2019
Ambrose Ali University, Ekpoma, Edo State
Technical support fundamentals | 2023
Coursera
Customer service fundamentals | 2023
Coursera
Foundations of Data | 2023
Coursera
Lead Generation, Cold Emails and Sales Training | 2023
Udemy
LinkedIn Learning
● Providing Legendary Customer Service | 2023
● Word Essential Training {Microsoft 365} | 2023
● Certificate in Customer Service Foundations | 2020
● Customer Service: Creating Positive Conversation with Challenging Customers | 2020
● Customer Service: Building Rapport with Customers | 2020
● Customer Service: Handling Abusive Customers | 2020
● Customer Service: Problem Solving and Troubleshooting | 2020
REFERENCES
Available on Request
