Amanda Aziegbe

Welcome to my profile!

I'm Amanda, your virtual guide to stress-free days. As a forward-thinking virtual assistant, I specialize in handling a myriad of administrative tasks, I do this by leveraging creativity and research-driven problem-solving techniques to boost productivity and promote efficiency.

My expertise encompasses a wide range of services that are tailored to streamline workflows. I provide comprehensive support in:

• Supporting fast thinking businesses owners as an executive assistant across different niches such as E-commerce, fashion, healthcare, finance etc
• Handling Administrative tasks including document creation/editing, preparing quotations, telemarketing, and appointment setting.
• CRM Automation & Integration for seamless client management.
• Effective lead generation strategies to boost your business.
• Responsive email, phone, and chat support for enhanced customer interactions.
• Social media management to bolster your online presence.
• Meticulous calendar management ensuring optimal scheduling and planning tools
• Precise data entry to maintain accurate records.
• Thorough travel research and planning for seamless business trips.
• Creating detailed agendas and taking meticulous notes/minutes during meetings.

Proficient in tools like Zendesk, Hubspot, Freshdesk, Salesforce CRM, and others, I showcase organizational skills, efficiency, and an ability to thrive in fast-paced environments. My adaptability to various software tools ensures seamless integration with your company's preferred systems.

In addition to my administrative prowess, I bring extensive experience in customer service, offering a suite of specialized services:

• Omni channel support specialist (Email, Phone, and Live Chat Support)
• Professional Email Management
• Order Processing, Tracking, and Fulfillment
• Calendar Management
• Research
• People Management
• Customer Feedback Analysis
• Complaint Resolution and Dispute Handling
• Knowledge Base Creation
• Product Knowledge Training
• Social Media Engagement

Beyond these specialized services, I am well-versed in:

• Proactive Problem Solving: I anticipate challenges and provide effective solutions to ensure smooth operations.
• Task Automation: Implementing time-saving strategies through automation tools to enhance productivity.
• Continuous Learning: Keeping abreast of industry trends to bring fresh perspectives and innovative solutions.
• Strategic Planning: Collaborating with clients to develop plans for long-term success.

My commitment extends beyond administrative tasks; I am dedicated to delivering superior customer service, ensuring satisfaction, and fostering positive interactions. I believe that the customer is king, and that's why I always go above and beyond to exceed my customer’s expectations. I am excited about the prospect of joining a dynamic team, contributing to your business's growth, and providing you with unmatched support.

Partner with me, and rest assured, I am committed to helping your business flourish as your dedicated assistant.

Send me a message and let’s initiate the next steps.

Regards,

Amanda