A MA N DA
A L E XA N DE R
3325 E. Pinchot Ave, Phoenix, AZ--
Summary
Motivated and efficient customer service rep with great attention to detail. Evident aptitude to exceed department goals and
establish rapport with clients and future clients through an empathetic and patient approach. Looking to expand experience
and take a step towards an expansive career that is rewarding.
Highlights
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Reservations
Customer Service
Problem Solving
Troubleshooting
Account Management
Multi-tasking
Microsoft Office Experience
Basic programming
Quick-learner
Experience :
Kelly Con nect
Techinchinal Support T1 iOS Chat Advisor
March 2017 – July 2017
Respond to inquiries, concerns, and requests about products and services regarding Apple's iOS systems. Gather customer/
product information and determine the issue by analyzing the symptoms. Diagnose and resolve technical issues involving internet
connectivity, POP/IMAP email, application downloads, and more. Research using available resources including article
database system. Stay current with system information, changes, and updates.
Uhaul
Ubox Agent
March 2015 – September 2015
Handle incoming calls, emails, chats from customers regarding account info, reservations, concerns, and complaints.
Troubleshoot car share service, and assist with sales and service information.
Albertsons
Courtesy Clerk/ Bakery Clerk
December 2011 – January 2013
Assist customers and Clerks with concerns and transactions in person and over the phone. Stock shelves and take inventory for
bakery. Promote sales items, tend to floor products, and customers.
Education
Arizona Western College – Generals
KOFA Highschool -2010
Awards and Awkno wledgments
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T o p 1 0 0 p er f o r m i n g a d v i s o r s f o r K el l y C o n n e c t i O S T 1 ( a p p r o v ed t o wo r k o n m a c s )
Number 1 performing department in Bakery for 2 months in a row
Basic HTML,JAVA, CSS foundations course through Duke University
