Amanda Alexander

Motivated and efficient customer service rep with great attention to detail. Evident aptitude to exceed department goals and establish rapport with clients and future clients through an empathetic and patient approach. Looking to expand experience and take a step towards an expansive career that is rewarding.
Experienced with responding to inquiries, concerns, and requests about products and services in person, on the phone, and through chat. Very familiar with gathering customer/ product information to troubleshoot or handle account information. Accustomed to diagnosing and resolving technical issues involving (iOS systems)internet connectivity, POP/IMAP email, application downloads, and more. Well acclimated to researching using available resources including article database system. I always make sure to stay current with system information, changes, and updates involving any services/products offered by the company.