Amanam Uko

AMANAM E. UKO-- ◇—————————————————————————◇ Executive Assistant • Customer Support • Personal Assistant • Program Facilitator Led Business Growth • Increased Productivity • Increased Customer Retention • Costs Reduction Administrative Assistance • Appointment Setting • Communications • CRM • Data Entry Office Administration • Microsoft Suite • Google Suite • Multitasking • Phone Etiquette WORK EXPERIENCE NY Income Tax Specialist Jun 2024 - present Executive Assistant/Project Manager (Remote) Dedicated to delivering expert tax services with unmatched professionalism, navigating the complexities of income tax, ensuring clients’ financial success. ● Achieved a standardized company-wide Microsoft Bookings Link, resulting in a 10% increase in scheduling efficiency ● Accelerated a new filing system that increased document retrieval efficiency by 5% ● Achieved the streamlining of project approval process, reducing cycle time by 15% ● Increased the CEO’s productivity by 5% by proper scheduling and calendar management ● Improved cross-functional collaboration through the implementation of a standardized client communication protocol. Digital Wakaa Dec 2023 - Apr 2024 Customer Support (Remote) Equip trainees with remote IT support skills ● Achieved a 92% customer satisfaction rating based on 2 surveys ● Eliminated the expenses paid to external trainer by training two new employees on how to use Hubspot, entering customer data and organizing customer interaction logs ● Exceeded the 70% benchmark in providing technical support for customers, resolving 25% of issues on the first call. ● Improved basic technical support for applicants on sign up process and use of training platform. Ecomed Pharma Ltd. Jan 2022 - Oct 2023 Personal Assistant (Remote) Provides quality, diversified and affordable healthcare solutions ● Optimized the calendars of 4 consultants across multiple teams and time zones and made sure it synchronized with the CEO’s calendar. ● Orchestrated the liaise with 6 virtual assistants to promote best practices and ensure cohesive coordination of activities. ● Improved electronic filing system to ensure compliance with data protection procedure, boosting productivity rate by 20% ● Improved regular corporate communication, both internally and externally. Root Care Pharmaceuticals Nov 2016 - Mar 2019 Customer Service Specialist (Hybrid) Developing innovative health solutions for South South Nigeria, focusing on unmet patient needs. ● Increased productivity by 5% in supporting operations, supply chain and logistics with accurate information regarding exceptions or issues with incoming custom orders and requested delivery dates. ● Optimized local business requests and work with the business team to determine the validity and necessity of requests. ● Maximized all customer to ensure expedite requests working through the supply chain, operations and logistics. ● Improved collaborations with the supply chain for vendors needing to improve delivery performance maps ● Accelerated orders and made sure they were processed adequately, released and shipped timely. LEAP Africa Feb 2015 - Sept 2016 Volunteer Program Facilitator (Onsite) A non-profit organization focused on developing leadership skills in young Africans. ● Improved communication and collaboration among project managers and diverse stakeholders ● Achieved the implementation of 3 Community Change Projects and ensuring students are equipped with life skills to become positive changemakers in their communities EDUCATION University of Uyo, Uyo – Akwa Ibom State, Nigeria 2016 Bachelor of Science in Business Management ● 2017/2018 academic year – served as the Business Management Department Representative in the Faculty of Business Administration Parliament. ● Actively participated in and organized several business case competitions, representing the department. SKILLS AND CERTIFICATIONS ◇—————————————————————————◇ HubSpot Academy: Working with a Ticketing System • Meta Certified Community Manager Google IT Support Fundamentals • Creating Community with Mighty Networks LinkedIn Customer Service: Problem-Solving and Troubleshooting CRM softwares (HubSpot, Zendesk, Freshdesk, Intercom) Microsoft Office Suite/Google Suite • Project Management tools (Monday.com, Asana, Clickup) • Communication & Collaboration tools (Slack, Trello, Zoom)