Amanam Uko

Executive Assistant • Customer Support • Personal Assistant • Program Facilitator

Led Business Growth • Increased Productivity • Increased Customer Retention Costs Reduction • Administrative Assistance • Appointment Setting

Communications • CRM • Data Entry • Office Administration • Microsoft Suite Google Suite • Multitasking • Phone Etiquette

Summary

I am passionate about exceeding customer expectations and consistently delivering a positive experience. My goal is to ensure 100% customer satisfaction, and I'm available for up to 40 hours per week across 5 days to accommodate any time zone.

I possess a meticulous eye for detail and excel at maintaining accuracy in fast-paced environments. When you work with me, you can expect exceptional data entry with minimal errors.

I am a passionate customer service leader with a proven track record of building and managing successful customer service teams. I thrive in fast-paced environments and possess a strong ability to motivate and empower teams to achieve peak performance. My expertise lies in:

• Process Optimization: Streamlining workflows and implementing efficient strategies to enhance customer service delivery.
• Performance Management: Setting clear goals, tracking key metrics and driving continuous improvement.
• Problem-Solving & Conflict Resolution: De-escalating challenging situations and finding creative solutions to exceed customer expectations.
• Communication & Collaboration: Fostering strong communication within the team and across departments to ensure seamless customer service.

Others are:

• Customer Support (Phone / Chat / Email / FB & IG Messenger)
• Copywriting & Proofreading
• Calendar Management
• Appointment Scheduling
• Social Media Management
• Email Management
• Client Meeting Coordination
• Data entry

Skills

• Customer Service Management
• Team Leadership & Development
• Performance Management
• Problem-Solving & Conflict Resolution
• Communication & Collaboration
• Project Management
• CRM & Ticketing Systems

Tools

• Microsoft Office applications
• Google Suite
• CRMs: Hubspot, Zendesk, Freshdesk, Intercom
• Communication Tools - Slack, Trello, Zoom
• Project management Tools: Monday.com, Asana, Clickup
• Automation: Zapier

Additional Information

• Eager to learn and adapt to new technologies and industry trends.
• Proficient in various customer service software (e.g., Zendesk, Freshdesk).
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities.

Available for:

• Project-based work
• Retainer agreements
• Flexible hourly rates

Flexible Schedule to Meet Your Needs

I can tailor my availability to your specific requirements, be it full-time or part-time. Don't hesitate to discuss your customer service needs – I'm confident my skills and experience can make a significant impact on your operations.

Let's Discuss How I Can Help You Achieve Customer Service Excellence

By understanding your goals, I can customize my approach to maximize customer satisfaction. I look forward to collaborating and helping your business achieve its full potential.