Aman Arora

Curriculum Vitae Aman Arora Ph: -/- Email:-LinkedIn: linkedin.com/in/aman-a-b3a090102 Skype: aman.connect Fiverr: fiverr.com/ammyaura Career Objective: To work in a challenging and dynamic remote work environment and keep adding values to myself while simultaneously contributing towards achievement of organizational goals and objectives. Brief Introduction:    I possess excellent communication skills in English language. I am an honest, self-disciplined and dedicated result oriented resource. I am always looking forward to learn new and diverse tech skills that make me a more valuable contributor in an IT organisation. Work Experience: Hexanika Solutions Pvt. Ltd. (Pune, India) Working Period 10 January 2019 – 31st May 2019 Job Designation Business Development (Pre-sales) Associate Job Responsibilities th  Preparing presentation decks, organising & conducting product demos over Webex and other meeting tools.  Setting up & automating workflows in CRM as per business requirements.  Regularly updating records & deal timelines in the CRM software & preparation of regular sales reports to be presented to the higher management, channel partners & other relevant stakeholders.  Ensuring conversion of cold accounts to warm through regular & timely communication & follow ups.  Setting up meeting logistics for webex or in person meetings onsite.  Researching for new leads through LinkedIn Sales Navigator & other channels.  Sync up with marketing team on regular basis and assisting in preparation of newsletters & other content as and when required. Curriculum Vitae Haptik Infotech Pvt. Ltd. (Now acquired by Jio) (Mumbai/Remote) Working Period Job Designation Job Responsibilities 19th August 2015 – 31st July 2016 (Part time) 01st August 2016 – 31st January 2017 (Full time) Chat Assistant  Working in close coordination with the AI based chatbot on the Shopping channel of Haptik’s app (Android/Ios) and understanding customer’s needs, suggesting them relevant products from affiliate e-commerce portals, placing orders on their behalf and coordinating product delivery/returns over chat.  Keeping a proper record of orders placed for users and reporting it daily to the team leaders.  Working in close coordination with the AI based chatbot on Movies & Reminders channel for booking movie tickets for the users from affiliate portals and setting reminders respectively over chat.  As and when required, serving as ad-hoc buddy and in this capacity, assisting other team members in their chat flow, reassigning chats between channels over slack and training the new assistants. Jones Lang LaSalle – Meghraj Building Operations Pvt. Ltd. (Indore, India) Working Period Job Designation Job Responsibilities 06th May 2014 – 31st July 2015 Helpdesk / Customer Relations Executive  Issuing system activated HID cards to Visitors/Vendors entering the premises and maintaining proper record in the Visitor Tracker Software.  Lodging customer/resident complaints in internal complaint management softwareServimax, issuing job cards, coordinating with the respective departments for timely work completion with proper documentation.  Attending resident’s calls 24x7 and serving as a one point of contact for all customer complaints/ queries and concerns.  Ensuring proper documentation of resident’s documents, activating RFID vehicle tags for owner vehicles, granting the relevant floor access in lift through access control.  Preparing daily CRE report and monthly management report to be sent to the higher management on a regular basis.  Coordinating between the residents and tied up DTH, ISP’s and other vendors for timely installation and service.  As and when required, assisting the respective managers in managing security, housekeeping and E&M staff during VVIP parties and events. Curriculum Vitae Freelancing Experience (2013 – Present)  Started and managed store on Ebay selling products across various categories including ancient coins, designer pens and mobile accessories.  Started and managed my own online stationery store on Zepo platform.  Provided E-bay product listing service, image editing, terapeak research and other related e-commerce services to clients on Fiverr.  Provided chat support, data entry and other admin related services to clients as and when required on Fiverr. Personal Information : Personal Data: Gender Nationality Marital Status DOB : Male : Indian : Single : 18th August 1994 Languages Known: English, Hindi and Punjabi (Indian regional languages) Hobbies: Educational Qualifications: 1. Bachelor of Business Administration -) Cerebral Heights Institute of Management & Commerce (Affiliated to DAVV University, Indore) 2. Higher Secondary (Commerce Stream, 2012) Laurels School International, Indore (Affiliated to ISC Board, New Delhi) 3. High School (2010) Laurels School International, Indore (Affiliated to ICSE Board, New Delhi) -Surfing internet on topics related to technology & startups - Travelling - Reading blogs on remote working, lifestyle MOOC Certifications Platform: Udemy 1. Introduction to Project Planning & Management for IT Engineers 2. Basics of Agile, Scrum & Project Delivery 3. Introduction to Software testing or QA 4. Katalon studio – Step by step for beginners 5. Wireframing with Balsamiq mock-ups 6. Break into Software Sales Curriculum Vitae Platform: The Open University 1. Managing Virtual Project Teams 2. Managing the software enterprise: The organisational & business context Academic Achievements  Secured 02nd rank in district by scoring 94% marks in ICSE (India’s best educational board) Class 10th board examinations. (2010)  Secured 01st rank in district by scoring 92% marks in ISC (India’s best educational board) Class 12th (Commerce) board examinations. (2012)  Awarded “Highest Scorer in English” in Class 10 th and 12th ICSE board examinations.  Awarded “Champion of Champions” for overall good performance and discipline by the school in 2012. Knowledge of softwares: CRM’s: Zoho CRM Video conferencing: Webex, Go To Meeting Project Management: Zoho Projects, Asana Office suites: G Suite, Microsoft 365 Customer Support: Zendesk Collaboration: Slack Time Tracking: Time Doctor Programming Languages: Fundamental knowledge of front end/back end technologies, UX, databases. Declaration I confirm that the information provided here is true to the best of my knowledge and belief. Aman Arora