Amalyn Malhabour
ADVANCED BOOKKEEPE R
QUICKBOOKS SUPPORT
Profile
20+ years of experience, resourceful,
disciplined, with a passion for excellence
and an unwavering desire to (1) help my
clients get back to business and (2) help
the team and the account achieve their
targets. I am a person who adapts well to
where I'm working. Furthermore, I am
comfortable in doing tasks alone with
little to no supervision at all and I am
also a good team player if asked to work
with a group.
Education
Electronics and Communication
Engineering
AMA Computer College
Secondary School
University of the Philippines High
School in Iloilo
Skills
Customer Service Expert
Advanced Bookkeeping
Excellent verbal and written
communication skills.
Excellent technical support
for Quickbooks
Excellent data entry
Experience
Concentrix
Technical Support 2/Subject Matter
Expert
-
Intuit-Quickbooks Desktop and Online, Voice and Chat
support
Works with primarily accountants and bookkeepers (high
value clients), and also customers/business owners
Handles installation, technical support and How-Do-I's
(business application/accounting questions) and
customer service/billing, payroll
*
Recent Awards: Quickbooks Top Agent for Voice for
November 2019, Top Performer for 2019 (Concentrixwide, top 500 of 90,000 employees)
I-tech Global Business Solutions
Supervisor
2004 – 2013
Monitors and addresses team's performance and
concerns
Manages reporting, admin tasks and handles supervisory
calls
Best agent and supervisor on several occasions
Contact
Phone
-
E-mail
-
Address Iloilo, Philippines
