Amalyn Malhabour

I have over 20 years of professional experience as a customer service representative in business process outsourcing for bookkeeping software and as an airline reservations and support supervisor. I am experienced in dealing with customers who are angry, frustrated, worried, and afraid. Building an emotional connection with customers is not easy and even harder when there are no verbal or physical cues to follow. I've successfully responded to customers' telephone, email, and chat queries accurately and in a timely manner. Not only that, but I also make sure that I address all of the customers' concerns without lacking empathy. I'm confident that my exceptional oral and written communication skills matched with great customer service will make me an asset to your company.