Amaka

My name is Amaka Ikenua, and I am a seasoned virtual professional with 6+ years of experience in customer support, executive assistance, and client relations. I’ve worked across industries to help CEOs, startups, and growing businesses stay organized, responsive, and connected to the clients they serve.

My career began in administrative support, where I developed my skills in managing calendars, responding to emails, preparing reports, and coordinating across departments. I later moved into customer service and client relations—roles where I discovered my passion for solving problems, building relationships, and making sure no detail falls through the cracks.

I’m skilled at using tools like Salesforce, Google Workspace, Slack, Trello, and Zoom. I’m comfortable providing multichannel support via phone, email, and chat—and I’ve handled onboarding, issue resolution, follow-up, data entry, and more. My approach is proactive, organized, and client-first. I don’t wait to be told what to do—I anticipate needs, execute with excellence, and always follow through.

As someone who thrives in remote, fast-paced environments, I bring strong communication, problem-solving, and time management skills. Whether it's responding to urgent client issues, preparing for a high-level meeting, or improving a process, I work with focus, empathy, and accountability.

My goal is to add value to a company where growth, innovation, and people matter. I believe in delivering more than expected and treating every task as part of a bigger purpose. I'm excited to join a team where I can contribute meaningfully, learn continuously, and grow professionally.