Amadi Callistus

Callistus Amadi, MBA Address: Plot 5, Afolabi Crescent, Ibeshe Titun, Ikorodu, Lagos, Nigeria Phone: - | Email:-LinkedIn: linkedin.com/in/callistusamadi Professional Summary Seasoned business and operations manager with over a decade of experience in business development, customer satisfaction, project management, and strategic operations across multiple sectors. Proven track record in leading high-performing teams, streamlining business processes, and delivering consistent growth. Holds an MBA in Advanced AI & Automation and currently pursuing a Doctor of Business Administration (DBA) in Technology Management. Certified NEBOSH professional with a passion for technology-driven innovation, operational efficiency, and stakeholder satisfaction. Work Experience Hushwaters Nigeria Limited, Lagos, Nigeria Operations Manager | Mar 2012 – Present • Oversaw daily operations, optimized logistics and warehousing, and led customer engagement initiatives. • Led strategic planning, staff recruitment, training, and supervision across multi-functional teams. • Reduced customer complaints by over 90% through root cause analysis and process improvement. • Grew customer base by over 100,000 annually and maintained annual revenue of over USD 5 million. • Developed and implemented innovative strategies to double customer acquisition within 12 months. • Conducted market research and competitive analysis to maintain a leading edge in service delivery. • Liaised with partners and stakeholders to ensure seamless supply chain operations. Joncal Project Management, Lagos, Nigeria Project Management Instructor | Mar 2009 – Dec 2011 • Delivered over 900 hours of PMP certification training aligned with PMI’s PMBOK Guide. • Designed customized training solutions and materials for corporate and individual clients. • Evaluated training outcomes and led process improvements based on participant feedback. • Mentored professionals in project planning, cost management, risk, and stakeholder management. National Youth Service Corps (NYSC), Osisioma, Nigeria Corps Member | Mar 2008 – Feb 2009 • Taught senior secondary students Mathematics and Science subjects. • Managed ISP network and significantly reduced downtime through proactive issue resolution. Education Doctor of Business Administration (DBA), Technology Management – ANAN University Business School, Abuja. (2023 – Present) MBA, Advanced AI & the Future of Automation – Nexford University, Washington DC, USA (2021 – 2022) NEBOSH International General Certificate in Occupational Health and Safety – UK (2019) Project Management Professional (PMP) – PMI, USA (2009) B.Sc. Biochemistry – University of Ilorin, Nigeria (2003 – 2006) Certifications • PMP – Project Management Institute • NEBOSH International General Certificate • ISO 45001:2018 – Principles of Occupational Health and Safety Management Systems • The COSHH Risk Assessor Certification™ • Think Road Safety – Road Safety Training for External Partners • One-Minute Habits for Success Skills • Strategic Planning • Operational Management • Business Development • Customer Satisfaction • Project Management • Root Cause Analysis • Financial Analysis • Technical Writing• Team Leadership • Marketing • Data-Driven Decision Making Languages English – Proficient Igbo – Proficient References Mr. John Atama MD/CEO Hushwaters Ltd Mobile: -, - Email:-,- Engr. Enwereaku Theophilus Enyinnayah Marine Engineer, Valaries PLC Email:-Mobile: -, -