Alyssa Wayne M. La Rosa

LA ROSA, ALYSSA WAYNE M. VIRTUAL ASSISTANT CONTACT Phone number:- /- Organized and dependable professional with a background in administrative tasks, Home Address: San Mateo, Rizal, Philippines customer service, and HIPAA-compliant, data handling. Quick to adapt, detailoriented, and now seeking to bring these strengths to a Virtual Assistant role. WORK EXPERIENCE PROFESSIONAL SKILLS • Administrative support & office management • Customer service & client CALL CENTER AGENT | SAGILITY PHILIPINES OCTOBER 2024 - SEPTEMBER 2025 • HIPAA-compliant data handling & confidentiality • Time management & multitasking • Attention to detail & accuracy • Adaptability in fast-paced environments • Microsoft Office Suite (Word, Excel, Outlook) • Basic computer proficiency EDUCATION SAN MATEO MUNICIPAL COLLEGE 2018 - 2023 (GRADUATE) Bachelor of Science in Business Administration Major in Marketing Management Providing Eligibility, Benefits and Coverage, and insurance claims for a member to a Health communication • Email:- Care Provider. • Handling members information in compliance with HIPAA and other privacy laws. • Developed skills in time management, multitasking, and effective communication SHIFT MANAGER TRAINEE | QSCV ALLIANCE CORP. MAY 2023 - APRIL 2024 • Assisted in managing daily operations, including staff coordination, shift planning, and task delegation. • Maintained cleanliness, safety, and food quality standards according to company policies SALES STAFF | GOLDEN ABC INC. SEPTEMBER 2019 - OCTOBER 2020 • Greetings customers warmly and helped them find exactly what they were looking for, making their shopping experience enjoyable. REFFERENCE DHAIZEL A. LARGADO Call Center Agent- • Provided excellent customer service in a fastpaced, high-volume environment. • Handled cash, processed transactions, and ensured accurate financial reporting.