Alyssa Wayne M. La Rosa

ALYSSA WAYNE M. LA ROSA ABOUT ME EDUCATION SAN MATEO MUNICIPAL COLLEGE 2018 - 2023 (GRADUATE) Skilled in time management, responsible, organized, and attention to detail. Eager to support client and ensure to provide accurate, high-quality service. WORK EXPERIENCE PROFESSIONAL SKILLS • Customer service & client communication • HIPAA-compliant data handling & CUSTOMER SERVICE | SAGILITY PHILIPINES OCTOBER 2024 - SEPTEMBER 2025 • Time management & multitasking • Attention to detail & accuracy • Adaptability in fast-paced environments • Microsoft Office Suite (Word, Excel, Outlook) • Basic computer proficiency • Administrative Task Providing accurate eligibility, benefits, and claim inquiries for a member to a Health Care confidentiality • Bachelor of Science in Business Administration Major in Marketing Management Provider. • Handling members information in compliance with HIPAA and other privacy laws. • Developed skills in time management, multitasking, and effective communication SHIFT MANAGER TRAINEE | QSCV ALLIANCE CORP. MAY 2023 - APRIL 2024 • Assisted in managing daily operations, including staff coordination, shift planning, and CERTIFICATION HIPPA CERTIFICATION Accountable - October 2025 CIGNA PROCLAIM PROVIDER TRAINING Certification - December 2024 task delegation. • Maintained cleanliness, safety, and food quality standards according to company policies SALES STAFF | GOLDEN ABC INC. SEPTEMBER 2019 - OCTOBER 2020 • Greetings customers warmly and helped them find exactly what they were looking for, making their shopping experience enjoyable. LANGUAGE • Provided excellent customer service in a fastpaced, high-volume environment. English • Handled cash, processed transactions, and ensured accurate financial reporting.