Alyanna Cerezo

Deca Homes, Catalunan Grande, Davao City Philippines 8000 -- WORK EXPERIENCE REAL ESTATE VA - VIRTUAL S WEB SOLUTIONS- Lead Management & CRM Support - Manage and update the CRM system with new leads, client interactions, and follow-ups. ALYANNA MAE C. CEREZO I am a creative and eager to learn Virtual Assistant. I love to make a difference at home and at work. My contribution in the growth of the business is my measure of self-success. Listing Management- Prepare and upload new property listings on MLS, Zillow, Realtor.com, and other platforms. Appointment Scheduling & Calendar Management- Schedule showings, open houses, client meetings, and inspections. Send WORK EXPERIENCE calendar invites, reminders, and confirmations to ensure smooth scheduling. Email & Communication Management- Monitor and manage email inboxes, respond to inquiries, and flag important messages.Draft and send professional correspondence to clients, vendors, and partners. Maintain clear and prompt communication to support client relationships and team collaboration. PROFESSIONAL SKILLS Administrative Support & Task Management Calendar & Email Management Process Optimization Data Entry & Reporting Client Communication & Customer Support Project Coordination & Team Collaboration CRM & Business Tools Management (Asana, Trello, Slack, etc.) Financial Management & Invoicing Educational Background Ateneo de Davao University Bachelor of Science, Major in Business Management — 2023 Rizal Special Education Learning Center (RSELC) — Highschool March 2013 Social Media & Marketing Support - Create and schedule engaging posts for social media platforms (e.g., Facebook, Instagram, LinkedIn). Database & Document Management- Organize, store, and update client files, contracts, property disclosures, and other documents in cloud-based platforms. Perform regular audits to ensure information accuracy and completeness. General Administrative Support- Handle data entry, prepare reports, and maintain organized records of leads, listings, and transactions. Support real estate agents with ad hoc tasks to enhance operational efficiency. VIRTUAL ASSISTANT- GENERAL ADMINISTRATIVE STAFF MOVING BEANS (UK Coffee Company- Provided administrative support, including email and calendar management, data entry, and document preparation. Assisted in inventory tracking, supplier coordination, and order processing to ensure smooth operations. Managed customer inquiries and processed online orders, maintaining excellent client relations. WORK EXPERIENCE ABOUT ME Nick Name: Yanna Location: Davao City, Philippines Experience as VA: 5 years Marital Status: Single Hobbies: Traveling, reading books and listening to music. Goal: Provide assistance to my clients business and growth. To operate from an abundant mindset and harness positive results. Handled social media updates and basic marketing tasks to promote the company’s products. Ensured seamless communication between teams, suppliers, and customers for efficient workflow. VIRTUAL ASSISTANT- CUSTOMER SUPPORT/RECEPTIONIST UNITED BUS CHARTER (WASHINGTON, DC- Provided exceptional customer support by handling inquiries, bookings, and service requests via phone, email, and chat. Managed scheduling and reservations, ensuring accuracy and timely coordination of transportation services. Assisted clients with trip planning, pricing inquiries, and policy information to enhance customer experience. WORK EXPERIENCE Maintained customer records, updated databases, and processed payments efficiently. Coordinated with drivers and operations teams to ensure smooth service execution. Resolved customer concerns professionally, ensuring satisfaction and fostering client retention. Performed general administrative tasks, including data entry, report generation, and document management. TOOLS /SITES I AM FAMILIAR WITH: REFERENCE: LKEYSSA KORENA LUNA OPERATIONS MANAGER VIRTUAL S WEB SOLUTIONS Phone:- Email:- Administrative Tools: Google Drive Gmail G-suites Dropbox Excel Sheet MS Office Project Management: Asana Trello Monday.com Communication Tools: Microsoft Outlook Gmail Webmail Microsoft Teams Slack WhatsApp Invoicing: Square Payment Xero (Basic) Appfolio Billing TRAININGS AND SEMINARS ANNUAL LEADERSHIP TRAINING - VIRTUAL S WEB SOLUTIONS- CADAC (CITY ANTI-DRUG ABUSE COUNCIL) 2-DAYS SEMINAR - AS PART OF THE COMPANY’S SECURITY HEALTH OFFICER 2020