Alyanna Cerezo

My name is Alyanna Mae Cerezo, but most people call me Yanna. I am a passionate and results-driven Virtual Assistant with over five years of experience in administrative support, customer service, and real estate operations. I take pride in helping businesses stay organized, productive, and client-focused—whether it’s through managing schedules, optimizing workflows, or delivering excellent communication.

I hold a Bachelor of Science degree in Business Management from Ateneo de Davao University, which provided me with a strong foundation in organizational strategy and problem-solving. Since then, I’ve applied those skills across a range of virtual assistant roles in both local and international companies.

Most recently, I worked as a Real Estate Virtual Assistant with Virtual S Web Solutions, where I handled lead management, CRM updates, property listings on platforms like Zillow and Realtor.com, and appointment scheduling for showings and inspections. I also managed inboxes, drafted client communications, and supported social media content creation across platforms like Facebook, Instagram, and LinkedIn. My experience in this role sharpened my ability to juggle multiple priorities while maintaining accuracy, discretion, and responsiveness.

Before that, I served as a General Administrative VA for Moving Beans, a UK-based coffee company. I was responsible for email and calendar management, inventory tracking, supplier coordination, and online order processing. This role deepened my understanding of e-commerce operations and customer relationship management.

Earlier in my career, I also worked as a Customer Support and Receptionist VA for United Bus Charter in Washington, DC. I managed client bookings, coordinated with drivers, handled inquiries via phone and chat, and resolved scheduling issues with professionalism and empathy—skills that have remained central to every role I’ve taken on.

I’m highly proficient with tools such as Asana, Trello, Monday.com, Slack, Microsoft Teams, and Google Workspace, and I continuously seek new ways to improve processes and support team efficiency. I believe in working from a place of integrity, clarity, and intention, always putting the needs of the business and clients first.

Based in Davao City, Philippines, I value remote work that empowers both flexibility and productivity. I enjoy traveling, reading, and listening to music in my downtime. My ultimate goal is to help businesses grow with confidence—by being a reliable, efficient, and resourceful part of their team.