Alyanna
De Guzman
18 Ilocos Sur St.
Bago Bantay, QC--
Skills
•
•
Outstanding analytical, problem-solving, and
troubleshooting ability
Good communication skills, both oral and
writing
•
•
Ability to multi-task and prioritize
effectively
Proficiency in using CRM systems and
Microsoft/Google/Adobe applications
Experience
MARCH 2021 - PRESENT
VIRTUAL ASSISTANT Homebased
Worked on tasks based on clients’ needs like data entry, research, and social media management.
Currently working on reconciliation.
JUNE 2017 – JULY 2020
CSR II TeleTech, UP Technohub QC
Resolved complex billing queries including solar buyback issues. Assisted customers on account
maintenance and payment queries, as well as getting the best electricity/gas plan based on their usage
history.
MARCH 2016 – APRIL 2017
CSR Convergys, Eton Centris QC
Assisted customers on troubleshooting telephone issues and resolve them by replacing faulty
equipment or sending field technicians.
JUNE 2014 – JANUARY 2015
TSR EGS, Eton Centris QC
Worked on troubleshooting software/hardware issues on computers. Processed parts, on-site, and
depot dispatches to repair defective computer hardware components. Educated end-users regarding
computer literacy.
Education
2010 – 2014
BS Computer Science STI College, Munoz EDSA
Graduate
