Alyanna B. De Guzman

Alyanna De Guzman 18 Ilocos Sur St. Bago Bantay, QC-- Skills • • Outstanding analytical, problem-solving, and troubleshooting ability Good communication skills, both oral and writing • • Ability to multi-task and prioritize effectively Proficiency in using CRM systems and Microsoft/Google/Adobe applications Experience MARCH 2021 - PRESENT VIRTUAL ASSISTANT Homebased Worked on tasks based on clients’ needs like data entry, research, and social media management. Currently working on reconciliation. JUNE 2017 – JULY 2020 CSR II TeleTech, UP Technohub QC Resolved complex billing queries including solar buyback issues. Assisted customers on account maintenance and payment queries, as well as getting the best electricity/gas plan based on their usage history. MARCH 2016 – APRIL 2017 CSR Convergys, Eton Centris QC Assisted customers on troubleshooting telephone issues and resolve them by replacing faulty equipment or sending field technicians. JUNE 2014 – JANUARY 2015 TSR EGS, Eton Centris QC Worked on troubleshooting software/hardware issues on computers. Processed parts, on-site, and depot dispatches to repair defective computer hardware components. Educated end-users regarding computer literacy. Education 2010 – 2014 BS Computer Science STI College, Munoz EDSA Graduate