Alyanna B. De Guzman

Skills

• Outstanding analytical, problem-solving, and troubleshooting ability

• Good communication skills, both oral and writing

• Ability to multi-task and prioritize effectively

• Proficiency in using CRM systems and Microsoft/Google/Adobe applications

Work Experience

MARCH 2021 - PRESENT

VIRTUAL ASSISTANT

Worked on tasks based on clients’ needs like data entry, research, and social media management. Currently working on reconciliation.

JUNE 2017 – JULY 2020

CSR II - Teletech

Resolved complex billing queries including solar buyback issues. Assisted customers on account maintenance and payment queries, as well as getting the best electricity/gas plan based on their usage history.

MARCH 2016 – APRIL 2017

CSR - Convergys

Assisted customers on troubleshooting telephone issues and resolve them by replacing faulty equipment or sending field technicians.

JUNE 2014 – JANUARY 2015

TSR - EGS (Alorica)

Worked on troubleshooting software/hardware issues on computers. Processed parts, on-site, and depot dispatches to repair defective computer hardware components. Educated end-users regarding computer literacy.

Educational Background

2010 - 2014

STI College

Graduate of Bachelor of Science in Computer Science