Alvy Jane Noya

NOYA, ALVY JANE Maracas, Lahug, Cebu City E-mail:-Mobile no- Objective: To obtain a position that will enable me to use my experience as a Customer Service/ Technical Support and gives me the opportunity for advancement as well as allow me to broaden my own skill and knowledge. Experience: Data Entry HCL Bookkeeping Services Pusok , Lapu-lapu City, Cebu March 2013 – March 2014 - Encoding client’s information before the deadline. -Managing client's monthly and yearly computation. -Giving assistance to the bookkeeper. -Reviewing data. Software Quality Analyst Trax Technologies Asia Inc. I2 Bldg, Cebu IT Park, Lahug, Cebu February 2014 – February 2016 - Analyzes software data, bills and invoices. - Ensuring the quality/ there should be no error before sending to corresponding clients. - Getting the job done before the deadline with good quality and numbered quantity. - Making sure that the rules are being followed according to the client’s standards. - Provides structured and timely recommendations and/or written feedback to Data Entry. Technical Support Representative/ Email Expert/ Broadband Specialist Teleperformance Insular Bldg. Ayala Business Park Cebu February 2016 – April 2019 · BIGPOND EMAIL EXPERT / DEDICATED MIGRATION TEAM (March 2016) - I help customers to migrate their Telstra email from the old platform to a new platform. - Perform troubleshooting for email both webmail and email client/ email application. · BIGPOND/ ADSL TECHNICAL SUPPORT ( August 2016) - Provide end to end customer service to Telstra customers - Listen and understand why customers have called us and what matters to them - Probe and take full ownership to resolve customer queries and deliver what matters to the customer on the first call. - Proactively identify and raise areas for process/policy improvement through the appropriate channels to prevent further customer issues. - Work as part of a larger team to create a continuous improvement culture. Integrate key learning into operations to help support customer advocacy. · ADSL BROADBAND SPECIALIST ( August 2017) - We will provide technical resolution through call or email to unresolved issues from front of house technical support / level 1. - Back of house who perform internal trouble shooting through software. - Call back customers to provide feedback, update and resolution. - Monitor until the customer is satisfied with the service. Customer Education Specialist Teledirect Philippines HM Tower, Cebu IT Park, Cebu June 2019 – December 2019 - Hospitality account which delivers support through taking calls, answering emails and live chat. We help customers who are guests and hosts of a specific famous platform. We assist users throughout North America. - First point-of-contact to handle and resolve customer concerns. Tech/Sales Representative 1&1 Ionos Ltd, i3 Bldg, Cebu IT Park, Cebu July 2020 – Present - Inbound/outbound calls and emails for web hosting customers. - Assist technical issues with Ionos account and customer’s websites. - Answers billing concerns about their subscriptions, invoices, disputes and etc. - Cancel contracts, subscriptions, and packages. - Provide a refund according to a gesture of goodwill. - Reinstate customer’s contract - Process orders Educational Attainment: Royal Christian College, Consolacion Cebu s.y- Bachelor of Business Management 1st Year Ikon College, Lapu-lapu City Cebu s.y- Bachelor of Industrial Engineering 3 Year 1 Semester rd st Skill: · Good Analytical Skills · Clear communicator (written and verbal) · Excellent Customer Service · Computer Literate · Typing Skills 45wpm Character References: Name Mary Jane Palado Cristine Pilapil Manilyn Tan Position/Title Agent Agent Agent Company Contacts TDCX- Teleperformance- Optum-