Alvine Ndaregwa

I am Alvine Ndaregwa, a dedicated customer service professional based in Nairobi, Kenya, with over 4 years of experience supporting premium and luxury brands. I specialize in managing pre- and post-sales inquiries across multiple channels, delivering friendly, empathetic, and solutions-focused service. My background spans e-commerce, project coordination, and close collaboration with interior designers, where I have consistently demonstrated strong communication, creative problem-solving, and team leadership.

In addition to my customer service expertise, I am proficient in Microsoft Excel, data analysis, and operations management, which enables me to streamline processes and drive efficiency across various functions. Passionate about interior design and customer experience, I also bring technical knowledge in tools like Shopify, CRM systems, and shipping and social media platforms.

In addition to my core experience, I’ve also worked as a freelancer, handling projects such as appointment setting and administrative tasks for clients and operations and customer service experience.

Currently, I’m exploring new opportunities where I can apply my skills to help businesses enhance their operations and achieve their goals and meet their mission and vision objectives.