Alvin Shiveka

ALVIN SHIVEKA RESUME PROFESSIONAL SUMMARY. ● Strategic and results-oriented professional with expertise in Operations, client service, credit control, and procurement management. ● Experienced in credit evaluation, debt collection, invoicing, and maintaining strong customer relationships while ensuring timely payments and minimizing financial risk. ● Skilled in procurement processes, supplier negotiations, and contract management, ensuring costeffective and high-quality sourcing solutions. ● Proficient in data analysis and optimizing financial and procurement strategies, with a keen eye for detail and a solution-oriented mindset. ● Adept at collaborating with cross-functional teams to drive efficiency, deliver exceptional customer service, and support organizational objectives. ● Seeking a dynamic role where I can leverage my skills in credit control, client service, and procurement to contribute to organizational success and operational excellence. WORK EXPERIENCE. Fund Operations Assistant Cytonn Asset Managers, Nairobi| June 2025 – Present ● Ensure compliance with KYC requirements while safeguarding client records. ● Assist in preparing client meetings and evaluating their effectiveness. ● Collaborate with business units to provide seamless customer service. ● Handle cash management tasks, including linking, adding, Manual withdrawals and reversing transactions. ● Prepare production reports and conduct account reconciliations for accuracy. ● Activate and deactivate account guards to maintain security. ● Record financial transactions, including contributions, withdrawals, and corporate actions, with proper documentation. ● Utilize CRM and ERP systems to track client data, process service requests, and enhance customer management. Client Service Assistant Cytonn Asset Managers, Nairobi| November 2024 – June 2025 ● Manage inbound and outbound customer interactions using 3CX Call Center, live chat, and other communication tools for prompt and efficient support. ● Address and resolve client complaints professionally to ensure satisfaction and retention. ● Ensure compliance with KYC requirements while safeguarding client records. ● Assist in preparing client meetings and evaluating their effectiveness. ● Collaborate with business units to provide seamless customer service. ● Handle cash management tasks, including linking, adding, and reversing transactions. ● Prepare production reports and conduct account reconciliations for accuracy. ● Activate and deactivate account guards to maintain security. ● Record financial transactions, including contributions, withdrawals, and corporate actions, with proper documentation. ● Utilize CRM and ERP systems to track client data, process service requests, and enhance customer management. Loan & Collection Officer. Demulla Credit, Kakamega| October 2023 - November 2024. ● Performed credit checks on new customers to assess creditworthiness and determine appropriate credit limits. ● Generated and sent invoices to customers, tracking their statuses and following up on outstanding payments. ● Contacted customers with overdue invoices, negotiated payment plans, and escalated to debt collection agencies when necessary. ● Reconciled customer payments with invoices, identified discrepancies, and resolved payment issues. ● Built and maintained relationships with customers, addressing billing inquiries and resolving disputes. ● Generated regular reports on accounts receivable balances, aging analysis, and bad debt trends for management. ● Enforced credit policies by ensuring compliance with established credit procedures and guidelines. ● Monitored customer payment patterns and identified potential risks to mitigate financial losses. ● Maintained accurate customer data in the accounts receivable system to ensure up-to-date information. ● Utilized SAP Business One to manage loan processing, track financial transactions, and maintain accurate customer records, ensuring efficient loan disbursement and repayment tracking. Procurement Intern KALRO, Kakamega | September 2022 - December 2022 ● Processed goods transactions using an ERP system, accurately issuing and recording items. ● Prepared local purchase orders in compliance with procurement guidelines, utilizing the ERP system for tracking. ● Maintained records for an inventory of 300+ items in the store through the ERP system. ● Participated in market surveys, informing strategic purchasing decisions. ● Conducted inspections of delivered goods, ensuring quality standards were met. ● Contributed to 5 successful procurement disposals, tender evaluations, and vendor proposal assessments. ● Recorded and managed bookkeeping entries for 200+ financial transactions using the ERP system. Team Leader. KEMRI/CDC, Kakamega, Bungoma, and Vihiga | April 2022 - June 2022 ● Conducted household mapping to identify eligible households. ● Collected mapping data using the Open Data Kit. ● Provided constructive feedback during debriefs to supervisors and coordinators. ● Assigned duties to community interviewers. ● Created and maintained Excel spreadsheets, files, and logs and performed clerical duties. ● I showcased strong data entry and computer skills, including Microsoft Outlook and Excel. Kazi Mtaani Supervisor National Government, Vihiga| Jul 2020-Jul 2021 ● Provided feedback during debriefs on field operations to the coordinators ● Assigned duties to workers ● Ensured all the field forms were signed by workers fully ● Enhanced teamwork ● Ensured each worker produced the best ● Logged each worker to the KMP app as they report and leave work Data Clerk Volunteer Sabatia Sub County Hospital, Vihiga| Nov 2018 –May 2019 ● Prepared, gathered, and arranged data to be entered into the computer ● Checked documents for accuracy ● Addressed and made necessary corrections to files as needed ● Scanned documents into databases ● Maintained agendas of records for activities and tasks ● Transcribed information into electronic format as required ● Kept sensitive customer and company information confidential EDUCATION. Bachelor of Commerce (Supply Chain Management Option) Kibabii University |- Relevant Coursework: Supply Chain Management Principles, Procurement and Sourcing Strategies, Inventory Control, Operations Research, Data Analysis for Supply Chain. CERTIFICATIONS. Cambridge International Qualification (June 2024) ● Certificate in Digital Marketing American Corner (September-October 2023) ● Certificate of Participation in Employability Skill Development Training Alison Online Courses (May 2021) ● CPR, AED, and First Aid Certification East African Commercial College (January-February 2019) ● Certificate in Computer Packages TECHNICAL SKILLS. Database Management Open Data Kit Inventory Management Data Analysis Data Visualization Ms Suite Communication Multitasking SOFTWARE SKILLS. Ms Excel Database Software PROFESSIONAL SKILLS. Teamwork & Leadership Confidentiality