Alvin Shiveka

I am a highly motivated and customer focused professional with a strong background in client service, operations, credit control, and administrative support. I have gained extensive experience working in dynamic and fast paced environments where delivering exceptional customer experience, maintaining accuracy, and managing several tasks at once were essential. I am passionate about supporting customers, solving problems, and ensuring a positive brand experience, which makes me well suited for a remote Customer Service Representative role.

During my time as a Client Service Assistant at Cytonn Asset Managers, I strengthened my communication and customer support skills by handling both inbound and outbound calls through the 3CX Call Center system, responding to live chats, and resolving different types of client concerns. I assisted customers with account inquiries, service requests, and complaint resolution while ensuring that each interaction was professional, timely, and helpful. I was responsible for verifying KYC information, maintaining updated client records, and coordinating with internal teams to ensure smooth service delivery. Through these responsibilities, I learned the importance of empathy, patience, active listening, and clear communication when supporting clients.

In my previous position as a Fund Operations Assistant, I managed client transactions, processed withdrawals and contributions, prepared reports, and conducted account reconciliations. These tasks helped me develop a strong eye for detail and the ability to handle sensitive financial information with accuracy and confidentiality. Working with CRM and ERP systems further enhanced my technical skills and gave me a deeper understanding of how technology ensures seamless customer support.

My experience as a Loan and Collection Officer also improved my customer handling abilities. I regularly contacted clients regarding account updates, invoices, and payment arrangements while maintaining a respectful and professional tone. The role taught me how to manage difficult conversations, negotiate effectively, and find solutions that balance customer needs with organizational goals.

In addition to my customer service roles, I have experience in administrative and data related work gained through previous positions such as Procurement Intern, Team Leader with KEMRI and CDC, and Data Clerk. These roles helped me become highly proficient in tools such as Microsoft Office, Open Data Kit, SAP Business One, CRM platforms, and various ERP systems.

I excel in both independent and team based environments. I am self disciplined, organized, adaptable, and able to deliver high quality work without close supervision. My goal is to provide excellent customer support, build strong client relationships, and contribute positively to an organization that values service excellence and continuous improvement.