Alvin Payabyab

Payabyab, Alvin Kaligayahan, Quezon City-- / - ________________________________________________________________________ Career Objectives To serve the organization as a hard worker in this competitive environment discharging all my skills. _____________________________________________________________________________________ Education Polytechnic University of the Philippines- Bachelor of Science in Entrepreneurship Anonas, Santa Mesa, Maynila, Kalakhang Maynila Phone: - Megabyte College of Science and Technology- Associate in Computer Technology Guagua, Pampanga San Vicente National Highschool- Secondary Education Lubao, Pampanga San Vicente Central Elementary School- Primary Education Apalit, Pampanga __________________________________________________________________________________ Work Experience Sitel Philippines November 2011 - July 2014 Baguio City / Ortigas, Pasig City SME/ Mentor / Sales Representative / CSR Convergys/Telstra Cyber P. Bldg. 3 September 2014 - April 2017 Eton Centris Q.C. Sales Consultant/ CSR/ TSR Telstra/Teleperformance 2 Maligaya St, August 29 - Present Novaliches, Quezon City, 1121 Metro Manila Job Description: Computer Literate Answer agents inquiry and escalation Knowledgeable in MS Programs (Excel, Word, PowerPoint) Recommends changes in products and services Assist with placement of orders, refunds, or exchanges. Assist customers in troubleshooting. Handle Inbound sales calls Document necessary account information and offer solutions that benefit the customer Leverage sales (cross-sell and upsell) Trainings/Seminars Attended Technical Education and skills Development Authority (TESDA)2011 Call Center Training Program Baguio City New Opportunities for Aspiring Heroes (NOAH)Training2013 Sitel Philippines Baguio City