ALVIN LLOYD BRIONES
CUSTOMER SERVICE SPECIALIST
|VIRTUAL ASSISTANT
PERSONAL PROFILE
I have 6 years of solid experience as a Customer Service Specialist
specialized in keeping existing customers satisfied and gain new ones
through an engagement that we can only learn by time and experience.
WORK EXPERIENCE
CONTACT ME AT-m
https://www.linkedin.com/in/alv
in-lloyd-briones-b340b7205/
SKILLS SUMMARY
Quality Assurance
Sr. Quality Evaluator
Concentrix-
Evaluate chats from specialists
Provide coaching for improvement
Weekly calibration sessions with Vendor Manager
Sr. Advisor
Concentrix-
Root Cause Analysis
Coach for Results
Process Improvement
AWARDS RECEIVED
Most Outstanding Employee of
the Year, Concentrix 2018
Apple's 11 Most Outstanding
Employee, Apple Retail Contact
Center 2018
Elite Rockstar Q4 2017- Q4 2018
Collaborated with the Team Manager for Metrics
Improvement
First contact as a Sales Specialist
Upskilled from Sales Specialist to Customer Service
Billing Representative
Convergys|Telstra 2016 - 2017
Placed orders and upsell services to customers
Explained customer's bill and set up payment
arrangement when needed
Handled different kinds of customers -- from friendly to
irate
Billing Representative
EGS 2015 - 2016
First line of contact for "High-Risk" customers who can
cancel their accounts anytime
Log customer's complaints and the services
Technical support
