Alvin Las
EXPERT CONTENT MODERATOR
AND CUSTOMER SUPPORT
CONTACT
--Block 4, Lot 9 Deca Homes Mulig,
Toril Davao City
ABOUT ME
An experienced Content Moderator with
competitive knowledge on
moderation process alongside email support
and customer service. A dynamic and result
driven person, quick to grasp ideas and
concepts and enjoys being part of a
successful and productive team. Committed
to achieving and exceeding demanding
targets, able to work well on own initiative and
can demonstrate a high level of motivation
required to meet the highest details even
under significant pressure, possesses a strong
ability to perform effectively and efficiently.
EDUCATION
EXPERIENCE
UNIVERSITY OF MINDANAO
SUBJECT MATTER EXPERT
Bachelor of Science in Criminology
Convergys PH | September 2020September 2021
Studied criminal jurisprudence,
criminal sociology, crime detection
and Investigation, criminalistics,
correctional administration, law
enforcement administration
ELIGIBILITY
Criminologist
Criminologist Licensure Exam | 2018
Provide first hand assistance to
agents in need any kind of
support
Propose functional ideas for
business process development
Heads quality assurance and
output growth
EMAIL SUPPORT SPECIALIST
XY.co | September 2021-May 2022
Assist customers with issues
regarding the product (redeem
request from token to bitcoin)
Troubleshoots Sentinel devices
Expert in Pipedrive and zendesk
CONTENT MODERATOR
Connectys PH | January 2020September 2020
Screening user generated
content including text, image,
audio, video
Uphold community policies for
safer user experience and
protect the companies interest.
Manage teams daily work loads.
