Alvin Benoza

Alvin C. Benoza CUSTOMER SEVICE REPRESENTATIVE VIRTUAL ASSISTANT EMAIL & CHAT SUPPORT ABOUT ME Customer Service Professional, Chat and Email support with 5+ years of experience responding to all types of customer inquiries. Strong dedication to helping Customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. In previous roles, I maintained a great performance and was always part of top performers by always challenging myself to work hard and excel more. Been also a part of the Training team who manage new hires and train them with Product knowledge. A liable and responsible Virtual Assistant, who can help to develop and manage your Company well. CONTACT --www.linkedin.com/in/alvin-benoza- SKILLS Communication Skills Microsoft office Time Management Chat support Email Support Customer Service Virtual Assistant Photo Editing Social Media Management EDUCATION WCC Aeronautical and Technological College Aircraft Maintenance Technology 2015 - 2017 WORK EXPERIENCE Alorica | February 2018- September 2018 Sprint Sales | CSR Managed inbound calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction. Concentrix | October 2018 - March 2020 Macy’s Credit | CSR and Chat support Managed customers with their credit card account, including payment disputes, processing phone payments, and reviewing features of their accounts. Troubleshoot account problems and submit research requests on behalf of the customers. Optum | April 2020 - June 2022 United Health Care, M&R | Healthcare Advocate Supervised our Members with their Medical and Prescription drug coverage under United Health Care. Assisting them with setting up an appointment with their Doctor and helping then to request a refill for their prescription drugs. Genpact | July 2022 - September 2023 Facebook Go and Instagram | Chat and Email Support Managed Facebook and Instagram User’s account via Chat. Assisting them if their account was locked, or disabled. Providing support and knowledge on how they can recover their account using their own devices. Virtual Assistant | Appointment Coordinator The Johnson Group | September 2022 - May 2023 Managing a minimum of 250 calls and dials per day. Inbound and Outbound calls. Contacting and setting up appointments for possible Candidate for Job Opportunity for Engineering and Architecture positions within the United states. Virtual Assistant | Healthcare Cunsultant Mochi Health | June 2020 - April 2022 Managing Customers Prescription, Medication and Genetic testing. Contacting Customers to confirm their information for shipping for their prescription refill.