Alvin A. Ebanculla

ALVIN EBANCULLA CORE COMPETENCIES Performance Analysis Product Marketing Real-time Engagement Quality Control Brand Strategy Social Media Strategies Channel Growth Campaign Evaluation Recruitment Ad Production CONTACT EXPERIENCE - COORDINATOR (- May 22, 2017 www.alvinebanculla.tk Brgy. Lucapon North Assists clients in finding applicants for their projects. From recruitment process, orientation, training, preparation of trainees before going live. QUALITY ANALYSTS Sta. Cruz, Zambales 2213 POINT QA / HOME BASE | JANUARY 15, 2015 - SEPTEMBER 25, 2016 EDUCATION Maintain the quality of the handled process as per the given parameters of the client. Send report/s to the team leader for call drivers and call report ASSOCIATES IN CUSTOMER SERVICE REPRESENTATIVE MARINE TRANSPORTATION 2006 PACSUN.COM - ALTA RESOURCES | OCTOBER 20, 2014 - MARCH 20, 2015 (SEASONAL) Central Luzon College of Science and Technology Upper Kalaklan, Olongapo City AWARDS CSAT driven account. Handle customers concern about their online orders. Giving support from the time or order to the delivery of the item and return or exchange if applicable. TECH SUPPORT/ CUSTOMER SERVICE REP. -SCHOLARSHIP FOR COMCAST / THE RESULTS COMPANY |JULY 22 2013 - SEPTEMBER 28, 2014 * CSAT driven account. Provide Tech and Customer support. Special task are CSAT MASAYSAYS OCC PROGRAM Coaching, SME, and RTA -WITH HONOR BASIC SAFETY COURSE CHARACTER REFFERENCE GINA TINGSON | TEAM LEADER TECH SUPPORT/ CUSTOMER SERVICE REP. NETWORK SOLUTIONS / AEGIS PEOPLE SUPPORT | JUNE 12, 2012 - JULY 21, 2013 *CSAT driven account. Provide Tech and Customer Support. Special task do outbound call to resolve customers ticket created via our clients website. SECRETARY/PERSONAL ASSISTANT THE RESULTS COMPANY ATTY. BALTAZAR MORALES | JULY 2006 - MARCH 2011 - Accomplish office task given in a timely manner. Provide personal assistance to my employer making sure that all transactions are clear before approving. JESLER CHIO | TRAINER ACQUIRE ASIA-