Alvaro Eduardo Garcia Mejia

Alvaro Eduardo Garcia Mejia--| alvaro-eduardo-garcia-mejia Marketing | Digital Marketing | Account Management | Startups | | B2C | B2B | Customer Experience | Inside Sales | Business Development PROFESSIONAL PROFILE Bilingual professional in Business Administration from the Pontifical Xaverian University with a master’s degree in Marketing and Commercial Management and 4 years of work experience in the commercial area, knowledge and domain in the sales area. I am a business administrator capable of directing the work towards efficient results, with the ability to work under pressure and in multidisciplinary teams, having as a premise a continuous learning and improvement. TECHNICAL SKILLS ▪​ Design commercial strategies for resolving situations ▪​ B2C Negotiations ▪​ B2B Negotiations ▪​ English C1 ▪​ Wordpress Dialectica. Bogota, Colombia​ Business Development Associate​ ▪​ CRM Hubspot, Salesforce and Zendesk Sept 2024 – Current Role ​ Prospecting and search for new business through cold calling and cold emailing strategies for the company to acquire new business from corporations and hedge funds ●​ Direct contribution to the closing of a commercial agreement that generated revenue of USD $10,000 for the company. Broadvoice. Bogota, Colombia​ Inside Sales Specialist​ Jun 2023 – Sept 2024 ​ Prospecting and sourcing new business through cold calling or cold emailing with the objective of acquiring new contact center operations ensuring a total of 30 to 40 meetings each quarter of the year. ●​ I managed to schedule a total of 80 meetings throughout 2024, reaching more than 85% in meeting scheduling. ●​ I managed to build together with the Sales Manager a funnel of approximately $100,000 USD and closing three new business deals, the first one representing an MRR of $2,000 USD, the second one an MRR of $7,000 USD and the last one an MRR of $5,000 USD. Summar Financial. Bogota, Colombia​ Sales Executive​ Feb 2023 – May 2023 ​ Make cold calls to potential customers offering the different company plans, meeting a weekly call quota, ensuring an average of 150 calls per day. Monitoring and keeping the pipeline up to date and organized according to company’s standards. ●​ I managed to close 1 client per month accomplishing the monthly quota. ●​ I was able to accomplish an average of 150-200 calls per day ensuring to send at least 3 proposals per week. WeGet Inmobiliaria. Madrid, Spain​ Sales Executive​ August 2022 – October 2022 ​ Make cold calls to potential customers offering the new service, meeting a weekly call quota, ensuring an average of 30 calls per day. Make impact presentations and offer additional services to attract customers and make the service much more attractive ●​ I managed to make a minimum of 4 home appraisals during the second month, through cold calls, fulfilling a monthly quota of 600 calls ●​ I managed to achieve a success rate of more than 95% in making follow-up calls. Virtual Emily. Bogota, Colombia​ Installations Coordinator​ October 2020 – August 2021 ​ Keep the customer database updated and ensuring that the installation of the product in each of the clients was completed correctly. Handle calls with the company's own installers and with all authorized centers. ●​ I managed to position myself as "Emily of the Month" several times for my performance and resolution in customer service cases, having a success rate of more than 90%. ●​ I managed to carry out negotiations with the different installers of the company in order to get the maximum benefit for the company. ●​ I managed to coordinate and develop with the former facilities coordinator a tool that would automatically optimize the nearest location for installation. Virtual Emily. Bogota, Colombia​ Customer Service Representative​ November 2019 – September 2020 ​ Apply quality methods in customer service, always guaranteeing the successful resolution of each case. Carry out constant monitoring of each customer in order to detect their needs and solve each case as quickly as possible. ●​ I managed to position myself as a top performer analyst during the first 4 months, having a success rate of more than 95% in solving cases. Cine Colombia S.A. Bogota, Colombia​ Process Analyst​ June 2018 – December 2018 ​ Carry out the necessary monitoring and the modifications made in the processes, until their stabilization or normalization. Advise company officials on aspects related to market analysis and diagnosis. ●​ I managed to prepare communications of an informative nature in the company in the event of a product launch or service promotion. ●​ I achieved that the managers of each multiplex headquarters had their processes 100% updated. ●​ I achieved the simplification of the processes for the elaboration of the company's manuals. EDUCATION Master in Marketing and Commercial Management, EAE Business School 2021 – 2022 Master in International Marketing Management, URJC- Bachelor’s degree in Business Administration, Pontifical Xaverian University, 2013 - 2019 COMPLEMENTARY FORMATION ●​ Seminar in "Neurosales: Beyond the Consultative Sale", CESA, June 2019. ●​ Post Graduate Program in ''Marketing Strategies and Digital Channels’’. Pontifical Xaverian University, August 2019 - October 2019. ●​ INSIDE LVMH CERTIFICATE 2022