Education
Bachelor of Science in Business Administration
Major in Marketing Management
Bestlink College of the Philippines
2015 - 2019
Work Experience
Altricia Ann
Cayago
About Me
Micrososoft Advertising Account Manager
Teleperformance (former Majorel)
AUG 2023 - AUG 2025
Managed 80+ premium Microsoft Advertising accounts, providing
strategic guidance to optimize campaign performance and drive
revenue growth. Delivered monthly consultations, used data
analysis for actionable insights, and maintained account health
through regular email and call outreach.
Before joining Microsoft, I worked in sales,
Micrososoft Advertising Account Specialist
HR, and customer service, which taught me
Teleperformance (former Majorel)
how to connect with people, understand
their
needs,
and
keep
things
running
smoothly. At Microsoft, I started as an
Account Strategist and later became an
Account
Manager,
handling
over
80
premium advertising accounts across the
US and Canada. Collaborating with clients
and agencies, optimizing campaigns, and
using data to help businesses grow. Now,
I’m bringing that experience into social
media management by creating content
that builds genuine connections, sparks
engagement, and helps brands grow their
MAR 2022 - AUG 2023
Managed end-to-end digital ad campaigns, assisted with
budgeting, forecasting, and reporting, and provided onboarding
support with up to three months of complimentary consultation.
Handled inbound/outbound calls, resolved account performance
and technical issues, and managed client communication through
email support.
DiDi Customer Service Representative
Teleperformance (former Majorel)
DEC 2021 - MAR 2022
Handles inbound and outbound calls and emails to assist
customers with ride-related concerns, including booking issues,
cancellations, fare disputes, and feedback. Processed account
updates, refunds, documentation requests, while troubleshooting
app-related issues and escalating technical problem as needed.
online presence.
Human Resources Admin
Soft and Hard Skills
Prime Service Alliance Manpower Agency
FEB 2020 - JAN 2021
Customer Service
Managed HR documentation and employee support, including
maintaining employee records, updating contracts, benefits, and
payroll data. Provided data for salary processing and addressed
concerns related to attendance and salary.
Digital Advertising
Sales Associate
Clients and Account Management
Market Research & Data Entry
Attention to Details & Process
Basic knowledge in Graphics
Google Suite/Workspace
Microsoft 365/Microsoft Office
Basic knowledge in Automation and
Social Media Management
Calendar and Meeting Scheduling
Multi Media Display Philippines Inc.
JUL 2019 - JAN 2020
Provided product consultations by explaining monitor specifications.
Guided customers in choosing the right display based on their
needs for gaming, business or general use. Tracked inventory,
restocked shelves, reported discrepancies, set up product displays
and demo stations, and offered basic troubleshooting and setup
assistance.
References
Raizel Camille dela Cruz
Mark Anthony Boquiron
Former Team Manager
Team Manager
Teleperformance former (Majorel)
Teleperformance former (Majorel)
