Alpine Frizzle Ramos

ALPINE FRIZZLE-RAMOS STR Operations Manager | Case Management & Quality Lead | Airbnb & Property Management PROFILE I am a Short-Term Rental Operations Specialist and hospitality professional with over 10 years of experience in hotel front office operations and guest relations. I specialize in managing end-to-end short-term rental operations, including guest communication, booking coordination, and day-to-day property management. I currently manage my own Airbnb property, where I handle the full guest journey — from initial inquiry to post-stay follow-up — while coordinating cleaners, maintenance, and ensuring consistently high standards. My background in hospitality has trained me to deliver a polished, guestfocused experience, handle concerns calmly and professionally, and maintain a warm, natural tone in every interaction — especially when working with international guests. EDUCATION Bachelor in Masscommunication Universidad de Manila - Certificate in Teacher Education Program Haggai Traiing and Development Services -2026 Integrative Nutrition Health Coach (INHC) Institute for Integrative Nutrition- 2022 In addition to operations, I actively use AI tools in my workflow to improve efficiency and consistency in guest communication. I create structured message templates, refine tone and responses, and build simple workflows that ensure reliable and high-quality output. I approach AI as a system — continuously improving prompts, organizing reusable templates, and ensuring communication stays aligned with brand standards. I am highly organized, proactive, and comfortable taking ownership of both operations and systems. I focus not only on completing tasks, but on building structured processes that support smooth day-to-day operations and long-term scalability. WORK EXPERIENCE Airbnb Property Manager / Co-Host (2024 – Present) SKILLS Airbnb & Short-Term Rental Management Guest Communication & Customer Service Reservation & Booking Management Property Coordination & Operations Data Entry & CRM Management Microsoft Excel & Google Sheets Canva & Social Media Management Airbnb – Suntrust Solana & Suntrust Parkview, Manila Managed end-to-end Airbnb operations (guest communication, bookings, check-in/out, coordination, issue resolution) Handled guest inquiries, check-ins, and overall customer experience Coordinated cleaning, maintenance, and unit readiness Managed calendar, pricing, and availability to maximize occupancy Resolved guest concerns and ensured high satisfaction ratings Ensured high guest satisfaction leading to positive reviews and repeat bookings. Front Office Manager (2011 – 2023) Hotel – Thailand Managed high-volume guest interactions from different nationalities Handled reservations, complaints, and operational coordination in fast-paced environments Handled guest reservations, check-ins, and booking systems Handled high-volume international guests and ensured exceptional guest experience Resolved guest concerns and ensured customer satisfaction Coordinated with different departments for smooth operations TOOLS & SYSTEMS Real Estate Agent -) 🏡 Booking Platforms & OTAs Freelance Airbnb Booking.com (Extranet) ⚙️ Property Management & Channel Managers Guesty (familiar) Hostaway (familiar) Lodgify (familiar) 📊 Operations, Workflow & Productivity Google Workspace (Docs, Sheets, Drive, Calendar) Microsoft Office (Excel, Word) Trello / Asana Slack WhatsApp Business 💳 Payments, Finance & Systems Stripe (basic) Xero (basic) Systeme.io 🎨 Design & Content Support Canva Presented and marketed real estate properties to clients Assisted clients in property selection and decisionmaking Handled inquiries, negotiations, and follow-ups Applied sales and marketing strategies to attract buyers Sales Associate – EastWest Bank -) Assisted clients with banking products and services Built customer relationships and handled inquiries Achieved sales goals and provided customer support Etsy Shop Owner (Digital Products) Freelance Created and sold digital planners and online products Managed online store, listings, and customer inquiries Applied basic marketing strategies to promote products Handled customer service and order management Health Coach / Online Coach Freelance Provided one-on-one coaching and lifestyle guidance CERTIFICATIONS Supported clients in achieving health and wellness Virtual Assistant Training – Udemy (2020) goals Professional Life Coach Certification – Alison (2023) Built trust and maintained client relationships 120-Hour TEFL Certification – Teacher Record (2025) TOEIC Certification (English Proficiency) TESDA: Managing Personal Finances (2023) Medical Representative (2009) TESDA: English for Tourism Professionals (2023 Philippines Promoted healthcare products to medical Banking & Compliance Training: professionals Anti-Money Laundering Act (AMLA) Training Built strong relationships with clients Counterfeit Detection Seminar Achieved sales targets through product presentations Signature Verification Seminar Basic Branch Operations Online ESL Teacher Freelance / Online Conduct online English lessons for students of different levels Help students improve speaking, listening, and comprehension skills Provide real-time feedback and corrections Manage flexible schedules and student bookings Maintain engaging and interactive classes