Alpha Mae Magudam

ALPHA MAE MAGUDAM-| https://www.linkedin.com/in/maealpha06/ | - Profile A highly talented, detail-oriented customer service representative with experience providing exceptional support and ensuring work is completed on time and with extreme confidentiality. Strive in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations. Can easily adapt the change and do multi-tasking. Can work under pressure with minimal supervision. Work Experiences Sitel Incorporation, Baguio City CUSTOMER SERVICE REPRESENTATIVE ▪Provided outstanding customer service, and processed replacement cards for multiple clients. ▪ Updated company’s database with new customer information ▪ Provided inbound/outbound support for client ▪ Handled complex problems ▪ Helping clients in their disputes Koala (WFH) CUSTOMER SERVICE SUPPORT ▪Provided outstanding customer service ▪ Processing refunds and helping in subscriptions cancelation ▪ Handled complex problems and worked with customers to ensure all discrepancies are resolved quickly. ▪ Provided exceptional customer service while assisting key clients. ▪ Maintained detailed records of billing through reconciliation processes. Education Sierra College, Nueva Vizcaya, Philippines Graduate of Year 2016 Computer Secretarial ▪ Graduate with award ▪ NC II holder (Front Office Services) Technical Skills Microsoft Office (Word, Excel, PowerPoint, Outlook, Access,) Microsoft SharePoint | Google Docs | Google Drive | Google Calendar | Google Plus |Google chat| Dropbox | Quavo | CRM | Avaya | OneNote | Simple note | Five9 | Sticky.io | Sprout