Alpha Madelyn Llanderal

ALPHA MADELYN LLANDERAL P R O D U C T O W N E R | E X E C U T I V E A S S I S T A N T | C U S T O M E R S U C C E S S L E A D E R Cebu City • - •-• LinkedIn • Portfolio Dynamic Product Owner & SQA Manager with a robust foundation in Customer Success, Solutions Engineering, and Team Leadership. Adept at uniting strategic vision with hands-on technical acumen to drive product innovation and business growth. Leverage Agile/Scrum methodologies to prioritize backlogs, lead quality-assurance initiatives, and align cross-functional teams with business objectives. Recently completed a Full-Stack Developer Bootcamp (HTML, CSS, JavaScript, Laravel, SQL/MariaDB), strengthening my ability to translate complex requirements into scalable solutions that elevate customer experience and retention. KEY ACHIEVEMENTS • Streamlined executive calendars and operational workflows for multiple C-suite leaders, boosting productivity and decision-making speed. • Introduced automation tools that reduced manual effort and cycle times, significantly improving operational efficiency. • Spearheaded product enhancements that improved end-user experience and engagement. • Co-launched a startup and managed end-to-end financial and operational processes. • Revamped data management practices, increasing accuracy and reducing reporting turnaround time. CORE COMPETENCIES Product & Agile: Product Ownership, Agile/Scrum, Sprint Planning, Backlog Grooming Quality Assurance: Test Case Management, QA Strategy, Defect Tracking, Root Cause Analysis Customer & Project Leadership: Customer Success, Stakeholder Communication, Project Management (Trello, Asana, ClickUp, Notion) Technical & CMS Tools: HTML, CSS, JavaScript, Laravel, SQL/MariaDB, WordPress Data & Reporting: Data Analysis, KPI Tracking, Reporting Dashboards TECHNICAL SKILLS Jira, Trello, Asana, ClickUp, Notion, Microsoft Office (Word, Excel, Outlook), Google Workspace (Docs, Sheets, Slides, Calendar), Basic HTML, CSS, JavaScript, Laravel, Basic WordPress, Github, Zendesk, Salesforce, Basic QuickBooks Online, Xero, Abacus, MeetEdgar, Libsyn (Podcast hosting), Amazon S3 (for media storage), ID3 tags (for tagging audio files), Google Meet, Zoom, Slack, Mattermost, ChatGPT, Claude, Copilot, Gemini, Grammarly, Perplexity, Basic Canva PROFESSIONAL EXPERIENCES AHCIL Laboratories Sales & Marketing Representative (Freelance) (06/2022 – Present) • Drive a 25% increase in annual sales revenue by aggressively prospecting and qualifying over 30 high-potential B2B, B2C, and B2G clients. • Strengthen brand loyalty and sustain a 90% client retention rate through strategic customer engagement and proactive account management. • Accelerate revenue growth by delivering persuasive product demonstrations and leading high-impact contract negotiations, consistently surpassing annual targets by 25%. WRS Health Product Owner and SQA Manager (10/2024 – 04/2025) • Directed the software quality assurance team in test cases, achieving a reduction in critical defects and enhancing overall product reliability across multiple platforms. • Spearheaded the development and implementation of innovative QA strategies, enabling the team to launch two major releases in one quarter. • Orchestrated the integration of QA processes into the software development lifecycle for cross-functional teams, resulting in a streamlined workflow that reduced testing cycle times and improved project delivery timelines. • Defined and refined user stories and acceptance criteria, enhancing clarity in sprint objectives that led to zero critical bugs during release. • Facilitated sprint planning sessions and backlog grooming, slashing feature delivery times and earning higher stakeholder satisfaction. • Engaged with cross-functional stakeholders to solicit feedback on product iterations, driving the successful launch of a feature release that improved documentation efficiency and boosted user engagement. Customer Success Manager and Senior Solutions Engineer (08/2023 – 09/2024) • Spearheaded NPS initiatives that raised customer satisfaction to a benchmark score of 25.8, contributing to higher client retention. • Developed and executed targeted retention strategies, reduced churn rates while enhancing customer engagement, contributing to stronger account loyalty. • Collaborated cross-functionally with product development teams to align improvements with client feedback, achieving an increase in product adoption rates among key accounts. • • • Convened Practice Optimization Meetings by leveraging advanced analytics to deliver actionable insights, resulting in an improvement in client satisfaction ratings across a portfolio of over 60 clients. Oversaw EULA renewals and pricing evaluations to secure favorable terms and maximize revenue retention. Cultivated strong client relationships through proactive communication strategies, strengthening loyalty and boosting overall retention among top-tier accounts. Advanced Integrative LLC Executive Assistant / Team Manager (08/2015 – 08/2023) • Orchestrated end-to-end calendar and email management for C-suite executives, coordinating strategic meetings annually and reducing scheduling conflicts. • Led a cross-functional team of about 5 video and audio editors, streamlining project workflows in Asana/Trello and Slack to accelerate multimedia deliverables. • Maintained and updated the company website via WordPress CMS, publishing about 150 pages of error-free content and ensuring 99% uptime. • Compiled and analyzed medical billing reports using Axxess Home Care Software, boosting billing accuracy. Accupoint Implementation Specialist (Part-Time) (10/2016 – 06/2023) • Assisted clients with software onboarding and technical support. • Collaborated with developers to troubleshoot and optimize SaaS solutions. • Configured and tested software solutions for successful deployments. Bitten Goodfoods Executive Assistant (Part-Time) (03/2016 – 03/2021) • Streamlined administrative and operational workflows to enhance executive productivity and organizational efficiency. • Conducted in-depth market research and vendor analysis to support company growth, and drove a reduction in cafe procurement costs. • Managed end-to-end financial reconciliation in Xero—processing 100+ invoices monthly—and oversaw workforce planning using Abacus, optimizing shift schedules to improve staffing efficiency. Additional Experience • Freelance Virtual Executive Assistant & Administrative Support – Various Online Platforms • Manager on Duty / Team Manager – Spi CRM • Technical Support Representative – Smart Bro, ePLDT Ventus • Escalations Desk Supervisor – Teletech • Customer Service Representative – Teletech • Data Encoder – GSIS EDUCATION B.S. in Computer Science – St. Paul University Dumaguete TRAININGS & CERTIFICATES Full-Stack Web Development Bootcamp, Kodego - 2024 Agile Metrics & Scrum Reporting - 2023 HIPAA Compliance (End Users & Business Associates), FERPA Certified | CCPA Training - 2023 QuickBooks Online Advanced Training, Online Accounting & Bookkeeping - 2023 E-commerce Course - 2022 07/2010 – 08/2015 05/2010 – 08/2011 10/2009 – 04/2010 08/2007 – 04/2009 07/2006 – 08/2007 04/2005 – 05/2005