Alpa Gupta

ALPA GUPTA EDUCATION PROFILE NOV 2019 - JUL 2022 Operations professional with 4+ years of experience managing high-volume, time-sensitive workflows across customer experience, logistics, and crossfunctional operations. Proven ability to handle live operational challenges, resolve issues in real time, and drive process improvements in fast-paced environments. Strong track record of working with senior stakeholders and ensuring smooth execution under pressure. DEAKIN UNIVERSITY, BURWOOD, VIC, AUSTRALIA Master of Business Administration Specialisation- Business Analytics JUL 2016 - MAY 2019 LAKSHMI BAI COLLEGE, DELHI UNIVERSITY, NEW DELHI, INDIA Bachelor of Arts Majors- Economics and Mathematics CORE COMPETENCIES Project Management Project Planning & Scheduling Stakeholder Management (MD, GM) RAID Agile & Waterfall Delivery Business Analysis Requirements Gathering Process Mapping (AS-IS / TO-BE) Business Process Reengineering (BPR) Change Management Post-Merger Integration Operational Optimisation Data Analysis & Reporting UAT Coordination Cross-Functional Team Leadership WORK EXPERIENCE JUL 2025 - NOV 2025 CollectAU Pty Ltd, Melbourne Business Support Officer (Transformation & Operations) Key Impact: Strengthened post-acquisition integration and improved cross-team efficiency Executed large-scale data transformation (100,000+ records), postacquisition, improving data quality and reporting accuracy. Managed high-volume operational workflows, proactively identifying and resolving issues in real time to prevent delays and ensure smooth execution. Consolidated and standardised data using advanced Excel techniques, improving reporting accuracy and accessibility. Defined and mapped critical legacy system attributes, enabling seamless transition and continuity in reporting frameworks. Collaborated with IT teams to rebuild client reporting systems aligned with new workflows and business requirements. Managed cross-functional teams including offshore resources, IT vendors, and team members in leadership capacity. Handled escalations and high-priority issues, ensuring stakeholders were informed, reassured, and issues were resolved efficiently. Key Project: Operations Process Improvement – Collections & Legal Led end-to-end transformation of workflows between Collections and Legal teams across Debtrak and Smokeball, eliminating duplicate case handling and improving operational efficiency. Delivered insight-driven recommendations and progress reports to GM and MD, enabling informed decision-making. Reduced dependency on a single legal resource by redistributing workload across onshore/offshore teams. Identified and eliminated low-value tasks, improving overall team productivity and turnaround time. Developed process flowcharts, improving onboarding speed and reducing reliance on manual training. Conducted stakeholder interviews and mapped AS-IS / TO-BE processes to identify key inefficiencies. Eliminated duplicate case handling and redefined task ownership to improve workflow clarity and team coordination. Developed SOPs and process flowcharts, standardising operations and improving onboarding efficiency. Maddocks Recoveries, Melbourne APR 2024 - JUN 2025 Administrative Support Officer (Project Coordination & Operations) Key Impact: Improved workflow standardisation, reporting transparency, and turnaround time through structured coordination and documentation. ALPA GUPTA TECHNICAL SKILLS Power BI Excel (Advanced) Tableau Microsoft Dynamics 365 (CRM) Debtrak Smokeball Dataforce MS Visio Microsoft 365 (Teams, Planner, SharePoint) iManage OTHER EXPERIENCES (SUMMARIZED) Automated bulk fee upload process, reducing effort from multiple hours across team to ~15 minutes, significantly improving operational efficiency. Prepared monthly and ad-hoc reports for General Manager to present to COO and Senior Partner, enabling data-driven decisionmaking and performance tracking. Built customised Microsoft Dynamics reports and BI dashboards, improving accessibility of operational and financial data. Coordinated cross-functional teams in real time to resolve operational issues and maintain workflow continuity. Monitored ongoing operations, identified delays or risks, and took immediate corrective action to ensure timelines were met. Partnered with General Manager to prepare monthly and annual revenue and cost reports, supporting financial planning and forecasting. Identified process inefficiencies and implemented improvements that reduced rework and improved turnaround time across legal and operational workflows. Acted in an operational lead capacity, managing offshore teams and delegating tasks to ensure timely delivery of client and internal commitments. Led CRM data management (uploads, validation, maintenance) to ensure high data accuracy and compliance. Collaborated with IT on system upgrades, automation initiatives, and communication standardisation, improving process consistency. Developed SOPs, onboarding materials, and operational templates, improving training efficiency and workflow standardisation. AUG 2020 - OCT 2020 KRITYANAND UNESCO CLUB Research and Report Writing Intern supporting UN and SDGs MAY 2020 - AUG 2020 SUSTAINABILITYTECHTALKS.COM Blog Writer promoting sustainability through technology. AUG 2019 - SEP 2019 ICONEX EXHIBITIONS PVT LTD, DELHI, INDIA Report Writer for impactful conference reports. JUN 2018 - JUL 2018 ALL INDIA INSTITUTE OF LOCAL SELF GOVERNMENT (AIILSG), DELHI, INDIA Project Marketing and Development Intern - Project management, marketing, and student development APR 2021 - JAN 2024 MYOM Australia, Melbourne Project Manager and System Development Specialist Key Impact: Drove measurable efficiency gains and supported regional business expansion through structured project execution. Managed a $3M+ sustainability project portfolio across residential and commercial sectors. Spearheaded the lighting program, transforming it into the highest revenue-generating project in the portfolio, driving significant business growth. Led cross-functional teams and external stakeholders to ensure ontime and compliant project delivery. Achieved 15% operational efficiency improvement through workflow optimisation and performance reporting. Delivered large-scale compliance outcomes, processing 50,000+ lighting units and 500+ system claims. Designed workflows, SOPs, and compliance documentation aligned with regulatory requirements. Built Power BI and Excel dashboards to track KPIs, revenue, and installation performance, enabling data-driven decision-making Led CRM enhancements, UAT coordination, and system troubleshooting. Key Contributions to NSW Expansion: Served as key personnel in expanding the company's NSW commercial market operations. Established workflows, processes, and compliance protocols for the new region. Built strong relationships with stakeholders in NSW, facilitating successful project execution and client satisfaction.