Alpa Gupta

I am an Operations Manager with about 5 years of professional experience across Australia, having worked with CollectAU Pty Ltd, Maddocks Recoveries, and MYOM Australia in Melbourne.

At CollectAU Pty Ltd (Jul 2025 – Nov 2025), I served as a Business Support Officer in Transformation & Operations, where I led end-to-end workflow optimisation and process improvement projects, managed cross-functional teams including offshore resources and IT vendors, oversaw post-acquisition data migration of 100,000+ records, and produced operational MIS reports tracking revenue, conversion rates, and success rates for senior leadership.

At Maddocks Recoveries (Apr 2024 – Jun 2025), I worked as an Administrative Support Officer in Project Coordination & Operations, where I managed vendor relationships, coordinated monthly billing and transaction confirmation with the finance team, co-developed monthly resource planning with the Operations Manager, built Microsoft Dynamics 365 reports and Power BI dashboards, introduced Microsoft Teams Planner and established a centralised SharePoint repository for SOPs and workflows, and produced comprehensive daily, weekly, and monthly MIS reports for the COO and Senior Partner.

At MYOM Australia (Apr 2021 – Jan 2024), I was a Project Manager and System Development Specialist, where I launched and scaled the Commercial Lighting program from zero into the highest revenue-generating project in a $3M+ portfolio, managed end-to-end field operations coordinating with warehouse teams to ensure correct inbound and outbound movement of goods, oversaw real-time inventory tracking for 50,000+ units across multiple government rebate programs, reviewed and verified monthly invoices from installers and the sales team, ensured 100% regulatory compliance with ISO and AS/NZS standards, and led IT system development recommendations to improve automation, reporting, and operational visibility.

My core services include operations management, process optimisation and improvement, vendor management and procurement, MIS reporting and data analysis, SOP development and documentation, cross-functional team coordination, workflow automation, and project and program management. I am proficient in Power BI, Advanced Excel, Microsoft Dynamics 365 (ERP/CRM), SharePoint, MS Visio, and Google Drive.

I hold an MBA with a specialisation in Business Analytics from Deakin University, Australia, and a Bachelor of Arts in Economics and Mathematics from Delhi University, India.