Alor Favour Chinwoke

Alor favour chinwoke Lagos, Lagos State, Nigeria   Lagos, Lagos State, Nigeria - –- Customer Support Expert || Problem-solving || Customer Satisfaction || Empathy and Patience || Trobuleshooting || Professional Summary I am a dedicated customer support specialist with over 4 years of experience providing excellent service and building strong relationships with customers. Skilled in resolving complex issues, providing clear and accurate information, and maintaining a positive attitude even in challenging situations. Able to work independently as part of a team, and always striving to improve customer satisfaction. I am passionate about helping others and want to be part of the team that values customer service as a top priority. Skilled in multitasking and adapting to dynamic enviroments, I am committed to delivering outstanding support to ensure customer retention and loyalty. RELEVANT SKILLS Customer Service Expert I have 90% strong background in resolving customer issues, providing accurate information, and highly proficient in using a variety of customer support tools and technologies, including help desk, Intercom, HubSpot, Zoho, Zendesk and ticketing system. I have 85% experienced in troubleshooting, time management, active listening and I priorite my tasks to ensure that all customers receive a timely response. Collaborating with colleagues and other departments to address customer issues and improve overall service delivery. I approach each customer interaction with empathy and patience, ensuring that each customer feels valued and appreciated. I pride myself on my compassionate approach, always striving to understand and address the needs of each customer with patience and professionalism. Consistently recognized for the quality and timeliness of reports, attention to detail, and exemplary customer service delivery. Co-ordinate outgoing and incoming client calls for both internal and external customers to provide office, technical and other support, while keeping tabs on client needs, activities, and expectations to ensure satisfaction for retention. Excellent written and verbal communication skills, with the ability to communicate subjects to a diverse audience. Effectively managing and resolving conflicts or disputes with customers in a diplomatic and professional manner. Being flexible and adaptable to changes in customer inquiries, procedures, or company policies to meet evolving customer needs. Work History 05/2020 to Current Customer Support Specialist JUHEL NIGERIA LIMITED 03/2015 to 10/2018 01/2012 to 07/2014 Assistant To Project Manager PAUL-B NIGERIAL PLC Sales Representative ICJ INVESTMENT NIGERIA LIMITED Education Bachelor of Co-operative Management National Open University Of Nigeria (NOUN) Training and Certifications Document Workflow Automation for CRM Admins Proficient in using CRM software to automate the creation, routing, and approval of documents. Improved efficiency and accuracy of document management process. Helped to reduce errors. Improve security by keeping all documents in a central location. Demand IT Skills Training Use of CRM tools. Time management, troubleshooting and problem-solving. Project management tools, team collaboration and budget management Product and company knowledge. Udemy Customer Support Skills A Mini-Course on Time Management Technical Support Fundamentals Other Training A roadmap to Digital Transformation, Workflow Automation for Project Management ,Soft Skills Training, Data Entry, Human Capital Strategy. Awards & Recognitions Award Recipient, Helping Hands Foundation (Achieved Social Services, 2019 (Achieved measurable Drilling Community Borehole.