Alor Favour Chinwoke

CUSTOMER SUPPORT PORTFOLIO Alor Favour Chinwoke Customer Support Representative WORK WITH ME ABOUT ME I'm Favor, a highly skilled and experienced customer support expert (CRM Software, Chat, email and phone support) with over 4 years of experience providing customer service with effective communication, time management and ensuring great customer satisfaction and customer retention. WHY SHOULD YOU HIRE ME? I am great at problem-solving I have a good listening skills I am flexbile and proactive I have a good and serene working environment I am passionate individual who gets the job done I am dedicated and empathetic I thrive on helping people and ensuring their satisfaction. I have 95% in troubleshooting I have an excellent oral & written English communication skills I am a driven individual who is not afraid of challenges I have 95% in customer retention I have a good professional voice MY ROLE AS A CUSTOMER SUPPORT REPRESENTATIVE FOR PREVIOUS CLIENTS Customer support services (phone and live chat support) Email Management (Sending and Responding to emails) Social Media Support Making of Inbound and Outbound Calls Responded to tickets Canva Photo Edit Order Fulfilment SOFTWARE TOOLS Hubspot Zendesk Zoho Intercom Freshdesk Google Suite Check next slides to see the task done using the softwares ed r u t p a C g n i us t o p S b u H g n i s u ed r tu p Ca t o sp t Ho t o p s ub H g n si u d e ur t p a C Email Management Email Management EXPERIENCE Customer Experience Support 2024- present, Juhel Nigeria Limited Customer Service Representative -, Access Bank Plc EDUCATION Bachelor of Science CooperativeManagement CERTIFICATES Customer Service: Problem Solving and Troubleshooting Customer Service: Serving Customers through Chat and Text Learning Hubspot, Freshdesk and Zendesk Workflow Automation for CRM Admins Alor Favour Chinwoke GET IN TOUCH OPEN FOR COLLABS