Alona Lancara

ALONA LANCARA Address: Phone: Email: 5713 Olaga, Sibalom, Antique -- SUMMARY Enthusiastic and driven individual with a passion for continuous learning and professional growth. Known for being quick to adapt, highly motivated, and effective in dynamic environments. Brings excellent communication skills and a strong commitment to overcoming challenges. Dedicated to contributing value to any team while consistently developing new skills and achieving goals. EDUCATION Bachelor of Science in Computer Engineering September 2021 - June 2025 University of Antique Thesis on "Leaftech: IOT-Aeroponics System for Optimized Indoor Lettuce Growth ” INTERNSHIP Philippine Statistics Authority (PSA) June - August 2024 Kalibo, Aklan Branch Assisted clients with concerns related to civil registry documents such as name, birthdate, and address corrections, while guiding them through the process of filing updates. Provided front-desk support, reviewed records, and ensured confidentiality of sensitive information. WORK EXPERIENCE Customer service IXL Seasonal MDay April - May 2025 Handled outbound customer service inquiries related to orders, billing issues, complaints and delivery concerns via phone and email. Managed order placements and modifications, accurately relaying details to florist and ensuring correct delivery information. Provide billing support including clarifying charges, processing funds, and resolving pay ment disputes. CERTIFICATIONS Introduction to Packet Tracer Cisco Networking Academy Interactive way to practice networking, IoT, and cybersecurity with interactive virtual lab activities, and hone your problem-solving skills. Programming (JAVA) NCll MngTvi Tec. Voc. Inc Used tools like NetBeans and MySQL Workbench to develop and test programs efficiently. Computer Security Handling Level 1 MngTvi Tec. Voc. Inc Learned to protect data systems from threats using strong passwords, antivirus, safe browsing practices Gained basic skills in identifying malware, phishing, and handling simple security incidents. SKILLS Productive Software Basic Programming: JAVA Critical Thinking Adaptability Time management Attention to Detail