Alona Lancara

Hi! I’m Alona, a Computer Engineering graduate who loves learning new things and exploring different ways to be creative and productive. I enjoy taking on projects where I can use both my technical knowledge and creative skills to help clients achieve their goals.

My background includes experience in customer service, front-desk support, and technical assistance. I’ve handled outbound customer service tasks such as responding to inquiries, clarifying billing issues, assisting with delivery concerns, and guiding clients through processes like updating records. These roles taught me how important it is to communicate clearly, stay organized, and find solutions quickly. I always do my best to remain professional, detail-oriented, and approachable in every interaction.

Aside from my service-oriented experience, I also have a technical foundation from my degree in Computer Engineering. I’ve studied programming (Java), basic networking, IoT, and cybersecurity, and I enjoy problem-solving with different software tools. This background makes me adaptable when it comes to digital and tech-related projects.

But beyond the technical side, I also enjoy working on creative tasks. I can help with graphic design projects, simple signs, and basic video editing. I may not be a full-time designer, but I put genuine effort and creativity into every design or edit I make. For me, it’s about understanding what the client envisions and making sure the final result reflects that vision in a clean and professional way.

What makes me stand out is my balance of adaptability, attention to detail, and creativity. I can work on a variety of tasks—whether it’s solving a technical issue, organizing information, assisting customers, or creating visuals. I’m also committed to improving my skills continuously, because I believe freelancing is not just about delivering work but also about growing and building long-term connections with clients.

Here’s what you can expect when working with me:

Friendly and professional communication – I keep things clear and easy to understand.

Reliability – I value deadlines and do my best to deliver on time.

Adaptability – I can adjust to different types of work and client needs.

Creativity – I enjoy making ideas look good through design and video editing.

Dedication to quality – I want every project, big or small, to be done well.

If you’re looking for someone who can provide both technical support and creative assistance, I’d be happy to collaborate with you. Let’s work together to bring your ideas to life and make your projects easier, smoother, and more successful.