Alona Gracel Y. Gabasa

ALONA GRACEL Y. GABASA SKILLS PERSONAL PROFILE Extremely motivated to constantly develop my skills and grow professionally. I am confident in my ability to come up with interesting ideas. Flexible to work in any shift. CONTACT Evangelical, Samabag Jaro, Iloilo City Exceptional communication and networking skills Successful working in a team environment, as well as independently The ability to work under pressure and multi-task The ability to follow instructions and deliver quality results WORK EXPERIENCE SPI Global MAY 13, 2013 - APRIL 21, 2014 Customer Service Representative Book flights of passengers and process payment. Reschedule or refund passenger's flight Answer all queries about the flight. TeleTech April 22-2014 JUne 22, 2014 * Customer Service Representative *Educate customer on how to use their mobile phones * Go over with the bill and upgrade package alonagracelyapgmail.com - EDUCATION Interface Computer College Bachelor Of Science in Information Technology Transcom Worldwide, Inc. JULY 14, 2014 - JUNE 03, 2017 Technical Support Fixed and assist customer with their cable, phone and internet service. Go over with the bills and upgrade package Voiceless Technologies JUNE - SEPTEMBER * Telemarketer * Call our customer to offer a product or services Philippine Call Center Institute AUG 09, 2019 - PRESENT Trainer Teach basic English or Intensive communication Teach computer navigation Prepare students before endorsing to call center