Almira Joy Custodio

Custodio, Almira Joy Address: BRGY. San Juan, Santa Fe, Leyte Mobile Number:- Email Address:-To work effectively with a team while improving customer satisfaction scores and retaining concerned customers, helping to improve the company's revenue. HIGHLIGHTS ● ● ● ● ● ● ● Attended Subject Matter Expert certification that taught me to lead effectively, including the often-tricky skills needed to persuade and influence people . Managed large amounts of inbound and outbound calls in a timely manner. Expert in identifying customers’ needs, clarify information, research every issue and providing solutions Seize opportunities to upsell products when they arise. Build sustainable relationships and engage customers by taking the extra mile. Keep records of all conversations in our call center database in a comprehensible way. Met personal/team qualitative and quantitative targets. RELATED SKILLS ● ● ● ● Active listener Outgoing personality Problem-solving Adaptability ● ● ● ● Computer skills Multitasking Product knowledge Organizational skills ● ● ● ● Basic Photo and Video Editing Microsoft Office Google Workspace Coaching Skills WORKING EXPERIENCE Afni September 2018-April 2022 Role: Mentor Account: BLM Messaging, BLM Chat & BLM Prepay Address: Diliman Commercial Center, 46 Commonwealth Ave, Quezon City Trainings: Pride (Subject Matter Expert Certification) Teleperformance February 2017 -October 2018 Role: Technical Support Representative Account: AT&T Uverse Address: BPO Building, Fairview Terraces, Quirino Highway cor. Maligaya Dr., Quezon, City, Quezon City EDUCATIONAL ATTAINMENT Santa Fe Central School Graduated: 2006 Santa Fe, Leyte San Francisco High School Graduated: 2010 Bago Bantay, Quezon City Eastern Visayas State University Undergraduate Tacloban City, Leyte PERSONAL DATA Age: 29 years old Gender: Female Height: 152.40cm Nationality: Filipino Date of Birth: January 21, 1993 Civil status: Single Weight: 71 kg Length of Experience: 5 years WORK REFERENCES Nazzath Rohayna Alawi Trainer Afni - Charmaigne Soria Operations Manager Afni - Errol Vincent Gonzales Team Leader Teleperformance - Maria Trinidad Domingo Customer Service Representative Afni -