Allen Matias

ALLEN MATIAS E A / V I R T U A L A S S I S T A N T I have over seven years of Business Processing Offshore experience ranging from voice and non-voice Customer Service, Virtual and Executive Assistant service, Collection to Data Entry tasks. I was also fortunate enough to manage 23 staff of the Accounting Department and 15 staff of the Executive Assistant Department. I have eight months of virtual teaching experience in which I taught basic written and verbal English lessons to Chinese students. I am still looking forward to developing and expand my skills further as a VA / EA. WORK HISTORY 2012 – 2019 Account Manager • Supervisory • Onehalf Staffing Solution  Supervisory - I was assigned to manage one out of six departments. Each department has 15 plus employees. My duties were Training and Orienting newly hired staff, Account Monitoring, Staff Assessment, and Company Representative during client meetings. Before I was promoted as team / account manager I was in charge with multiple accounts. My task includes:  Virtual / Executive Assistant o Transcribing – Transcribing recorded minutes of a meeting, recorded calls or client voice notes. o Updating client CRM – Input valuable client data, attaching required documents and chasing missing data. o Email management – Organize client email and forward information to necessary personnel. o Appointment Setter – Assigning appointments and meetings that are either advised by client or received via email from important personnel.  Customer Service – Loan follow-ups and document / requirement retrieval via phone call. We are assigned to call outstanding accounts and increase collection. We are also assigned to call suppliers, installers and company sales agents for updates.  Data entry - for Freight Service client – Retrieving and encoding Proof of Delivery receipts in client system. 2017 (8 Months) English Virtual Teacher • 51Talk  Teaching Basic English (Written and Verbal Communication) Chinese Students from children to adults. --rd Street, Our Lady’s Village, Buraguis Legazpi City, 4500 SKILLS         Adaptability Collaboration Strong Work Ethic Time Management Critical Thinking Handling Pressure Leadership Problem Solving EDUCATION BSMA – Bachelor of Science in Management Accounting Divine Word College of Legazpi (DWCL), Legazpi City (Graduate)