Alland Javier Chamorro Avellan

Alland Chamorro Customer Service Specialist Profile Details Dedicated customer service expert with 7+ years of experience, providing top - customer assistance with great communication skills and personalized support. - Employment History Skills Customer service representative at SITEL, Managua, Nicaragua Microso Office December 2011 – October 2013 Bilingual Tech support and core assistance representative for Cricket wireless Computer Skills (telecommunications company) Operations supervisor at SITEL, Managua, Nicaragua October 2013 – August 2019 Role of operations supervisor for Cricket wireless and Starbucks coffee company, coaching and supporting a team of individuals to reach goals and perform as expected. Customer service representative at SICOM, Rivas, Nicaragua January 2011 – October 2011 Provided support to a Financial Institution through customer service. Education English as second language., English language institute (ELI American Nicaraguan School, Managua, Nicaragua January 2000 – July 2005 Studied English as second language. Elementary School, Colegio Nuestra Señora del Rosario de Fatima, Rivas, Nicaragua January 1998 – December 2003 High School Diploma, Colegio Nuestra Señora del Rosario de Fatima, Rivas, Nicaragua January 2004 – December 2006 High School Diploma, UPONIC - INBAFA, Rivas, Nicaragua January 2009 – December 2009 UPONIC, Rivas, Nicaragua January 2010 – October 2013 Studied 3 years of Business Management. Courses Coach Certification, SITEL January 2015 – January 2015 Customer Service Call Center Languages Spanish English References References available upon request