Alland Javier Chamorro Avellan

I have worked for major companies such as Cricket wireless and Starbucks coffee company, I have experience as customer service agent through inbound and outbound calls, also as supervisor for operations, supporting through voice, email and chat.

Through those roles, I was able to expand my skills and abilities, I have great communication and people skills, I'm very process oriented, have atention to details, know how to work with different metrics such as customer satisfaction, quality, Average handle time.

I have both perspective of the customer service industry, i know what it takes to deliver great customer service as an agent and know what is required from a management stand point to perform as required, I have delivered support in two languages, spanish (native) and english (secondary language.

My latest experience has been as appointment setter and administrative assistant for medical facility, managing the schedules and booking, handling procedure for notifications and preparations.