Allan Ferrari

Allan Percy Ferrari San Pedro Sula, Honduras 00504 M: -) - Senior Customer Service & Sales supervisor Vast Experience in Establishing Competitive and Analytic Presence Competitive Advantages A highly motivated, confident individual with excellent multi-tasking capabilities and able to work in a target driven, busy call center environment. Hardworking with excellent attendance and punctuality records who can work equally well alone or as part of a team. Can communicate effectively with people from diverse backgrounds and would be an asset to any employer who respects loyalty and responsibility. Keen to find a challenging position within an ambitious employer where I will be able to continue to increase my work experience & develop my abilities. KEY SKILLS AND COMPETENCIES Listening skills Problem analysis and problem solving Excellent communication skills and telephone manner Resilience Demonstrating empathy and understanding when talking to customers Adaptability Team work Knowledge of customer service/Sales principles & practices Organizational skills Stress tolerance Verbal and written skills Judgment Focus Professional Experience Senior Supervisor KM2 Solutions, Honduras 2010 to 2015 My experience working at KM2 as an outsourced employee I had the opportunity to work and acquire extensive experience in both fields such as, customer service and sales. During these five years I was assigned to several campaigns. Think Finance: Customer Support Functions (Call Center, Loan Processing) Media One (UTAH): Managing customer service and both Retention and Billing departments Payment One: Managing personal loans Bay Area News Groups (BANG): Supporting customer service department and retention program Sacramento Bee (Sac Bee): Lead Managing and renewal services Western Dental: Customer Service and Scheduling appointments Saveology: Assisted Operations Manager with daily operations and verified commissions Denver Post: Subscription renewals (outbound and inbound sales) Personal Data Name: Allan Percy Ferrari Gender: Male Nationality: Honduran Address: 15 & 16 St, 14 & 13 Ave Cortes, Honduras Age: 35 DOB: Oct 02, 1982 Education: CBS - High school diploma UTH - College student, marketing intern Any additional info or inquiries please feel free to contact me at-