Allan Ferrari

Greetings, 

As you’ll see, I have valuable experience working as a call center agent. In my previous role I was responsible for answering calls, assessing customer needs, redirecting calls to the relevant department, answering customers via emails and ensuring they had a good customer experience.

I also have 5 years of supervisor experience handling projects of 30+ agents.

I am an enthusiastic and hard-working person with excellent communication skills, both written and verbal. I have plenty of experience when it comes to taking calls and informing the customer of products and services best suited to their needs. I have a clear and communicative phone manner, and also well-equipped at handling any issues that might arise. Finally, I know how to deal with a high volume of calls and to work under pressure and firmly believe in the importance of teamwork. 

,Att. Allan Ferrari