Allan Dale David

Allan Dale David Contact TEAM MANAGER Email:- Phone: - Address: Magalang,Pampanga PH 2011 LinkedIn:https://www.linkedin.com/in/allan- Professional Summary dale-david-b4/ Results-oriented Team Manager with a proven People management skills in developing individuals. Skilled in Admin Task and team leadership. Seeking a challenging executive role to leverage technical expertise and drive new skills development. Work Experience Team Manager (Logistics) August 2024- Present Alorica Phil Lead and Supervise a Team: Oversee daily activities, ensuring the team is meeting deadlines, KPIs, and performance standards. Ensure effective delegation of tasks and provide guidance to team members. Motivate & Develop Team Members: Foster a positive work environment, encourage professional growth, and offer training opportunities to enhance team skills and performance. Conduct Performance Reviews: Regularly assess individual and team performance, provide constructive feedback, and implement strategies for improvement. Team Manager (B2B) September 2023- July 2024 Teleperformance (Formerly Majorel) Coaching and Training: Provide ongoing support and development opportunities for team members, including onboarding new hires and ensuring they understand the B2B processes. Performance Management: Monitor individual and team performance, providing feedback, conducting performance reviews, and identifying areas for improvement. Motivation & Engagement: Promote a positive work culture, recognize achievements, and keep the team motivated, particularly during challenging periods. Team Coach (Telecommunication) February 2023-September 2023 Telus International Coaching and Development: Provide training and development opportunities to enhance the team’s skills, ensuring they stay up-to-date with the latest telecommunications technologies, products, and services. Performance Reviews and Feedback: Conduct regular performance evaluations for team members, offer constructive feedback, and implement performance improvement plans when necessary. Team Coach (Telecommunication) November 2018- November 2022 Sutherland Global Services Coaching and Development: Provide training and development opportunities to enhance the team’s skills, ensuring they stay up-to-date with the latest telecommunications technologies, products, and services. Performance Reviews and Feedback: Conduct regular performance evaluations for team members, offer constructive feedback, and implement performance improvement plans when necessary. Customer Service Support (Telecommunication) February 2016- July 2018 Startek Phil Inc Respond to customer inquiries via phone. Address customer complaints, resolve issues, and provide clear information regarding services. Assist with troubleshooting problems related to mobile networks, internet, or TV services. Academic History Saint Nathanael Academy- Highschool Graduate Awards and Certification Top Team Manager March & August 2020 Sutherland Global Services ENPS Top Team Manager Year 2022 Sutherland Global Services Pinnacle Top Team Manager January 2025 Alorica Phil Tools: Google Workspace (Docs, Sheets, Gmail, Drive) , Microsoft 365 (Word, Excel, Teams, Outlook) , Slack, Zoom, Salesforce , AI Tools, Adobe Technical Skills: Leadership & Team Management, Problem-Solving, Customer-Centric Approach, Customer-Centric Approach, Analytical Thinking, Adaptability