I started my professional journey in the BPO industry as a Customer Support Representative, where I honed my communication and problem-solving skills for over a year. My performance and drive eventually led me to step into a leadership role as a Team Manager in my next company — a transition that allowed me to grow not just as a professional, but as a mentor and strategist.
Working in a remote setup helped me unlock my full potential. I’ve successfully managed teams and operations across diverse industries, including telecommunications, software services, retail & sales, and logistics — primarily supporting US and Canadian clients.
Throughout my career, I’ve developed strong time management, people management, and reporting skills. I thrive in fast-paced environments, enjoy bringing structure to chaos, and take pride in helping both clients and team members reach their goals efficiently and effectively.