Aljun Roxas

ALJUN ROXAS Virtual Assistant | Customer Service Representative| Technical Support E - -q www.linkedin.com/in/aljun-roxas  Angeles City EXPERIENCE Real Estate Virtual Assistant The Moinian Group Customer Service Representative Startek inc SUMMARY 08/2022 - 12/2024 Location 07/2020 - 07/2022 Location • (Telco Account) Marketing Sales Consultant JC Premiere Production Crew Goldilocks Bakeshop Room Attendant Toilena Hotel Assistant Chef Presto Grill and Resto 12/2019 - 07/2020 Location 04/2015 - 05/2019 Location 09/2013 - 01/2016 Location 01/2013 - 07/2013 Location EDUCATION Bachelor of Science in Nursing Holy Angel University High School Diploma Porac Model Community High School 01/2006 - 01/2007 Angeles City, Pampanga 01/2002 - 01/2006 Briefly explain why you're a great fit for the role - use the AI assistant to tailor this summary for each job posting. Detail-oriented Real Estate Virtual Assistant with hands-on experience in outbound calls for rental dues and tenant follow-ups. Proficient in using industry-standard tools such as Yardi, OpenPhone, Building Link, and Hubstaff to manage rental accounts, update tenant records, and ensure timely rent collection. Skilled in handling high volumes of calls while maintaining professionalism and empathy, fostering positive tenant relationships even in challenging situations. With a background in customer service, I bring strong communication and problemsolving skills, enhanced by tools like Avaya, PCT, Einstein 360, and ACSR. I am highly organized, reliable, and capable of working independently to support property management operations and improve overall efficiency in rent collection and tenant communication. Porac, Pampanga LANGUAGES KEY ACHIEVEMENTS  English Your Achievement Achieved 95%+ collection rate on rental dues by consistently following up with tenants through outbound calls using Yardi and OpenPhone. Powered by  www.enhancv.com Advanced KEY ACHIEVEMENTS  SKILLS Handled 100+ outbound calls daily, maintaining a professional and empathetic tone to ensure positive tenant relationships and reduce late payments. Describe what you did and the impact it had.  Reduced delinquent accounts by 30% within the first three months through proactive communication and payment arrangement strategies. Describe what you did and the impact it had. Customer Service Representative Outbound Calling Tenant Relationship Management Conflict Resolution Customer Support Professional Communication Self-Motivated Fast Learner & Tech-Savvy Strong Problem-Solving Skills Time Management Detail-Oriented Yardi Tech Support Billing Assistance OpenPhone Building Link Hubstaff CRM Management Highly Organized Prioritization Reliable Empathetic Communication Phone Email Chat Payment Negotiation Follow-ups Rental Dues Tenant Coordination Real Estate Virtual Assistant Outbound Technical Support Problem Solving Skills Powered by  www.enhancv.com