Aljun Roxas

As an experienced customer service representative and technical support specialist with a background in the BPO industry, I have honed essential skills that have made me adaptable and effective in fast-paced environments. I spent over two years assisting customers with a wide variety of concerns, from billing issues to technical troubleshooting, and consistently delivered high-quality service across multiple communication channels, including phone, email, and chat.

Throughout my career, I’ve developed strong communication skills, the ability to analyze and solve problems efficiently, and a deep understanding of customer needs. My role required me to work with CRM tools and manage complex customer inquiries, always striving to create positive outcomes. I take pride in my ability to remain calm and solution-oriented under pressure, and I’ve been praised for my empathy and customer-first approach.

While my foundation is in customer service, I recently transitioned into the virtual assistant field, bringing with me my experience in real estate. As a Rent Collector, I have gained insights into managing accounts, ensuring timely payments, and maintaining positive relationships with tenants. This experience has allowed me to expand my skill set in administrative support, client communication, and financial management, all of which I hope to leverage in future roles.

I am passionate about teamwork and am always eager to contribute to a group’s success. The discipline, collaboration, and strategic thinking I developed through basketball have greatly influenced how I approach work. The sport taught me the importance of working together toward a common goal, and that same mentality carries over into my professional life. I’m committed to applying these principles, along with my diverse skill set, in any dynamic team setting.

In the near future, I am looking to further expand my expertise in virtual assistance, real estate, and other administrative tasks. I am particularly interested in opportunities where I can apply my organizational and communication skills to help businesses streamline operations and drive growth. My experience, along with my dedication to continuous learning and improvement, makes me confident that I can be an asset to any team.