Aljon Alvarez

ALJON G. ALVAREZ Email:-Phone: - LinkedIn: https://www.linkedin.com/in/aljon-alvarez-/ Customer Service Representative and Virtual Assistant with 7+ years of experience in email, chat, and phone support. Adept in CRM, e-commerce, and communication platforms, with a strong track record of solving customer issues and managing high-volume interactions. Known for professionalism, reliability, and a calm, customer-first mindset. Brings strong habits of attention to detail, punctuality, adaptability, and a collaborative spirit. Core Skills & Competencies Customer Support & Technical​ ​ ​ ​ Email, Chat & Phone Support​ ​ ​ ​ ​ ​ Conflict Resolution & De-escalation​ ​ ​ ​ ​ Order and Subscription Management​ ​ ​ ​ ​ CRM, E-commerce & Call Center Operations​ ​ ​ ​ Data Entry & Documentation​ ​ ​ ​ ​ ​ Team Coaching & Quality Monitoring​ ​ ​ ​ ​ Data Entry and Documentation Accuracy​ ​ ​ ​ E-commerce Operations (Shopify, Fulfillment.com, Sticky.io)​​ Call Center Systems (InContact, DialPad, SaleForce)​ ​ ​ Personal & Interpersonal Strong Communication Active Listening & Empathy Critical Thinking & Problem-Solving Adaptability & Multitasking Time Management & Organization Team Collaboration & Reliability Attention to Detail Accountability & Integrity Fluent in English & Filipino Tool Proficiency CRM: Zendesk, Gorgias, Salesforce, Sticky.io, Phoenix, GSuite, Outlook, Richpanel, Revley E-commerce: Shopify, Fulfillment.com Task Organization: Trello, Notion, Confluence Communication: Slack, Microsoft Teams, Workplace from Meta, Spark, Klaviyo, Zoom Meetings, Skype, WhatsApp, Viber Call Handling: InContact, DialPad, Vonage Business Transcription & Productivity: CapCut, Canva Professional Experience Launchify Ventures LLC -) Delivered support via Zendesk/Klaviyo; reduced order errors through Sticky.io/Fulfillment.com. Key in improving resolution times and customer satisfaction. Focus Direct Inc. -) Phone support via InContact; promoted to Team Coach. Led agent training and performance reviews, enhancing service quality and retention. X Ecom / Saphix LLC (2025) Handled Gorgias/email/phone support using DialPad; managed Shopify orders, improving delivery accuracy and issue resolution rates. JOGA Soccer Essentials LTD (2024) Processed customer requests via Gorgias; verified orders via Shopify, ensuring timely fulfillment. Education STI-West Negros University Bachelor of Science in Criminology |-