Aljon Alvarez

I am an experienced Customer Service Professional with over seven years of expertise in delivering exceptional support across various industries. Throughout my career, I have developed a strong ability to provide timely, accurate, and empathetic assistance to customers, ensuring a positive experience at every touchpoint. My passion lies in helping people, solving problems, and building long-term customer relationships that foster loyalty and trust.

I specialize in handling customer interactions across multiple channels, including email, live chat, phone, and social media. I am highly skilled in using CRM and e-commerce platforms such as Zendesk, Gorgias, Klaviyo, Phoenix, Shopify, Sticky.io, and Fulfillment.com. These tools allow me to manage customer accounts, process orders, update tracking, and handle refunds, returns, and replacements efficiently. I take pride in being detail-oriented and resourceful, always aiming to resolve issues in a way that benefits both the customer and the company.

In addition to front-line support, I have experience in back-office operations, transcription, and quality assurance through annotation and task reviewing. I have also taken on leadership responsibilities, such as coaching and mentoring team members, which has strengthened my ability to guide others while achieving team performance goals.

What sets me apart is my adaptability in fast-paced environments and my ability to remain calm under pressure. I value professionalism, empathy, and clear communication—qualities that I believe are essential for providing world-class service. I am committed to continuous improvement, both personally and professionally, and I always strive to exceed expectations in every role I take on.

Beyond my professional background, I am motivated by long-term goals of building stability, investing in growth opportunities, and contributing to both personal and organizational success. I am passionate about delivering excellent customer experiences, and I see every interaction as an opportunity to make a positive impact.

With my combination of technical expertise, interpersonal skills, and dedication to service excellence, I am confident that I can be a valuable asset to any team.